Verifications Quality Team Leader

Why this role matters

The Verifications Quality Team Leader is responsible for ensuring the quality, consistency, and risk integrity of verification processes. The role focuses on quality assurance, risk oversight, escalation handling, and continuous improvement of operations.

What you'll actually do

• Lead and manage a team of 5+ Senior Verification Specialists responsible for quality assurance across all verification processes.
• Monitor individual and team performance, ensuring consistent application of quality standards and taking corrective actions where required.
• Provide clear direction, coaching, and ongoing feedback to drive high-quality decision-making and accountability.
• Guide, inspire, and motivate team members to achieve operational excellence, strong employee engagement, and continuous service improvement.
• Foster a culture of ownership, collaboration, and continuous learning within the team.
• Take an active, hands-on role in leading quality and risk operations by providing clear guidance, direction, and subject-matter expertise to the team.
• Monitor delivery of team objectives and quality KPIs, ensuring visibility of performance, accuracy levels, and risk indicators.
• Ensure timely escalation and follow-up of quality issues, systemic errors, or operational risks identified through monitoring.
• Analyze quality, risk, and operational performance data to identify process gaps, inefficiencies, and root causes of recurring issues.
• Drive continuous improvement initiatives to enhance accuracy, consistency, and efficiency across manual payout and account verification processes.

Who we’re looking for

• BSc/MSc in Finance, Business Administration, Law, or an equivalent field.
• 5+ years of experience as a Subject Matter Expert within FinTech or financial institutions.
• Strong experience in operational quality control, escalations, and complex case handling.
• Proven experience working in high-volume operational environments.
• Excellent written and verbal communication skills in English; additional languages are an advantage.
• Strong problem-solving, analytical, planning, and organizational skills.
• Knowledge of operational risk controls, dashboard reporting, and back-office tools is desirable.
• Excellent managerial skills with a strong leadership mindset and the ability to motivate and inspire teams.
• Ability to work independently, take initiative, and demonstrate strong attention to detail.
• Ability to collaborate effectively with the Head of Verification, Verification Team Leads and Specialists, Excellence Leads, and Payments, AFC, Product, Risk, and Compliance teams.

What we offer along the way

• Competitive salary and annual performance bonus
• Top-tier health insurance with full family coverage — medical, dental, vision, mental health — plus life insurance for peace of mind
• Unlimited learning opportunities: external courses, English lessons, career and leadership development
• Education allowance covering school and kindergarten fees
• 21 working days of annual leave, plus public holidays and fully paid sick, maternity, and paternity leave
• Employee appreciation program: branded gifts, birthday day-offs, celebration budgets for weddings, newborns, and milestones
• “Get to know Team” trips — meet colleagues across our global hubs, along with company-wide offsites that raise the bar
• Employee share scheme — grow with us
• Branded MINI Cooper Countryman company car and private parking
• Free in-house sports clubs, Sanctum Club gym access, and jet skis
• Access to a Corporate doctor
• Exclusive discount program with cafes, gyms, and local services
• Expat tax perks: up to 50% income tax exemption
• Support with the naturalisation process for relocated employees

What your journey looks like

1. TA Interview (30 minutes)
2. Interview with the hiring manager (30 minutes)