Technical Support Specialist L2

We are looking for a Technical Support Specialist L2 to join our team remotely.

Responsibilities

• Responding to user and partner inquiries regarding technical issues and troubleshooting
• Investigating problems: searching and managing transactions, analyzing logs, working with databases, identifying errors, and reviewing product metrics
• Maintaining high-quality communication standards
• Analyzing existing technical issues and creating tasks for the development team to resolve them
• Contributing to improvements in support processes and documentation

Requirements

Key competencies:

• 3+ years of experience in a similar role
• Ability to break down complex cases, ask the right questions, and research solutions
• Strong technical literacy
• Understanding of the fintech and payments industry
• English level: Intermediate or higher (written communication in chats and emails is required)
• Experience with Jira as a confident user
• Experience with monitoring and logging systems (Grafana)
• Understanding of basic software development principles
• Proficient SQL skills
• A proactive mindset, attention to detail, strong teamwork skills, and a genuine desire to help customers and solve problems

Conditions

We offer:

• Remote work
• Compensation for English classes
• Flexible start of the working day