Technical Support Specialist

We’re looking for a technically skilled Technical Support Specialist to join our growing support team. This role is ideal for someone with a solid background in Linux administration, system monitoring, and hands-on troubleshooting. The ideal candidate is passionate about system reliability, enjoys automating routine tasks, and is comfortable working in a shift-based schedule. Experience in IT operations, FinTech, or payments infrastructure is a strong advantage.

Responsibilities:

• Provide timely technical support to internal teams and partners regarding system monitoring and service stability

• Maintain and use tools like Prometheus, Grafana, Loki, and Alertmanager

• Log, analyze, and categorize incidents in Jira Service Management, and escalate issues when needed

• Develop and maintain small automation tools (e.g., Python scripts, Telegram/Slack/Jira bots)

• Administer Linux servers: logs, access control, services, cronjobs

• Document recurring issues and solutions in Confluence

• Work with REST APIs to integrate with third-party systems

• Participate in a 24/7 shift rotation, including nights and weekends

Requirements:

• 1+ years of experience in technical support, operations, or system administration

• Strong command of the Linux CLI, logs, services, file permissions, and networking

• Experience working with monitoring and alerting systems

• Understanding of incident and problem management (ITIL or Jira workflows)

• Basic skills in Python scripting

• Experience with Telegram, Slack, or Jira bots is a strong plus

• Understanding of REST APIs

• Excellent written and verbal communication skills in English and Russian

• Willingness to work in a shift-based environment (including on-call)

• Attention to detail, excellent communication skills and ability to explain complex technical concepts in simple terms

Nice to Have:

• Experience in FinTech, acquiring, or payment systems

• Familiarity with Docker, CI/CD, or centralized logging systems (e.g., ELK, Jaeger)

• Hands-on contributions to automation or monitoring in production environments

What we offer:

• Opportunity to shape the future of fintech solutions within a growing company 

• Collaborative, horizontal team structure that values your expertise and ideas 

• Continuous learning and development opportunities to enhance your skills and career growth 

• Competitive salary and benefits package 

• Flexible work arrangements to support work-life balance