Technical Support Engineer (POS)

Location: Limassol, Cyprus
Reporting to: Head of Technical Operations (Payments)

This role is about:
We are looking for a skilled Technical Support Engineer specializing in Point of Sale (POS) systems to join our team. In this role, you will be responsible for installing POS terminals for our clients. The ideal candidate should possess strong technical installation and troubleshooting skills, excellent communication abilities, and be willing to drive long distances as needed.

What you will do:

• Support external and internal customers with daily tasks related to the POS project.

• Conduct technical investigations to resolve client issues efficiently.

• Create merchant accounts to ensure seamless operations.

• Deliver & install POS terminals on-site, ensuring proper setup and functionality.

• Provide detailed transaction status checks to customers.

• Escalate unresolved issues to the appropriate IT teams and service providers.

• Test merchant cases and payment methods to ensure system integrity.

• Offer general technical information and support to customers experiencing issues.

• Investigate and determine reasons for transaction declines, providing detailed feedback to customers.

• Decline reasons investigation

What we need:

• Prior experience in customer support, technical support, PSPs, financial services, IT/POS support, or a similar environment.

• Strong technical aptitude with above-average computer knowledge.

• Proficiency in Greek and English languages.

• Valid driving license is required.

• Excellent written and verbal communication skills, with the ability to clearly document issues and reproduction steps.

• Skilled in multitasking and managing multiple tasks at once.

• Analytical and troubleshooting skills with a structured problem-solving mindset.

• Familiarity with POS terminal installation and maintenance (a plus).

The perks of being a payabl.er:  

• Future-Proof Your Finances: Once you’ve passed probation, we’ll kickstart your Provident Fund to secure your future. 

• Grow with Us: Annual Learning Budget for professional development (eligible after probation)—because your growth is our growth. 

• Wolt Your Way Through Lunch: €150 monthly Wolt allowance to keep you fueled and happy.

• Stay Active Your Way: Enjoy a SportsBenefits membership giving you access to a wide variety of gyms and sports facilities to support your active lifestyle.

• Drive in Style:  After one year with us, you may be eligible for a company car—performance and availability permitting. 

• Park with Ease: Complimentary parking space just steps from the office, so your commute is as smooth as your workday.

• Max Out Your Downtime: 25 days of vacation + public holidays, plus an additional 10 sick days.

• Shop & Save: Exclusive local discount card + tickets for exciting events like Beonix, basketball games, and more. 

• Speak Like a Local: Join free Greek language classes, twice a week, open to all team members. 

• Celebrate Together: We bring colleagues from all offices together for unforgettable company celebrations.

• Global Collaboration & Events: Opportunities to participate in international company events and initiatives, connecting with colleagues from all regions and contributing to a truly global community

🧭 Hiring Process

• Initial Interview: A 30–40 minute screening call with Talent Acquisition to assess support experience, communication skills, and POS exposure.

• Technical & Role Deep Dive: A 60-minute interview with the Hiring Manager focused on technical and real-life support scenarios.

• Final Interview (If Required): A focused conversation to confirm team fit, operational readiness, and long-term alignment with senior management.