Team Coordinator - Property Management

We are seeking a high-caliber Property Management Team Coordinator to lead operations across multiple agencies during a period of significant growth. You will be responsible for managing up to 3 different agencies, up to a team size of 10 property managers, ensuring the highest standards of service whilst driving a culture of continuous operational improvement.

Working closely with the London central team and branch managers, you will play a pivotal role in facilitating change management and business transformation. Your mission is to help build and execute Dwelly’s vision of excellence for property management in the UK.

What you’ll do

Operational Leadership

• Serve as the primary escalation point for complex property management issues.

• Consistently maintain a high level of service across the 4 key areas of Dwelly property management (maintenance, compliance, move-outs, inspections).

• Ensure seamless business continuity through data driven capacity planning and staff coverage.

• Be a resilient stakeholder amongst branch managers, Dwelly central team and property managers.

• Strive to improve the viability of increasing portfolio sizes for property managers without sacrificing quality of service and team health.

• Ensure properties under management remain 100% compliant.

Team Management

• Manage a team of up to 10 Property Managers.

• Ensure all Property Managers are performing at a consistent level.

• Maximise staff retention and maintain morale during significant change. 

• Provide ongoing training, support and performance management.

• Ensure seamless operations via robust staffing coverage.

Process Transformation & Change Management

• Ensure 100% new technology / system adoption across the team. 

• Create training materials and champion adoption of new tools

• Review operational metrics and apply actionable insights to eliminate bottlenecks and drive continuous process improvement.

What We're Looking For

Essential:

• 3-5+ years UK residential lettings team management (Property Management focus)

• Strong UK lettings regulations knowledge

• Team management experience (at least 2-3 direct reports)

• Comfortable with technology adoption 

• Comfort with ambiguity and rapid change

• Highly resilient

Would be a plus:

• Tech-enabled environment experience

• Experience with implementing new CRMs or handling post-acquisition integrations

Compensation & Benefits:

• Competitive salary based on performance, recognising exceptional contributions to our integration success.