System Analyst [CRM Core]

CRM Core team is responsible for development and improvement of our CRM and its main functionality. Our CRM is a platform that powers agent workspaces by assigning call and chat tasks. The platform is utilized by agents across Customer Service, Telesales, Collections, Anti-Fraud, and other business units.

We operate at a massive scale, processing millions of tasks every single day. We are looking for a System Analyst who thrives on complexity, loves structured data, and wants to build the architecture that keeps our operations running flawlessly.

Challenges that await you:

• Process Enhancement: Identify opportunities for process improvement and automation, and lead initiatives to implement these enhancements

• Documentation & Reporting: Create and maintain comprehensive system documentation, and provide regular reports on system performance and improvements

• System Analysis & Optimization: Analyze, optimize, and maintain the CRM system to ensure they are operating at peak efficiency and reliability

• Requirement Gathering: Collaborate with stakeholders to gather and translate business requirements into technical solutions

• Troubleshooting & Support: Diagnose and resolve system issues promptly, ensuring minimal disruption to card authorization processes

What makes you a great fit:

• x5+ years of experience as System Analyst

• Experience with designing API, architecture, data model and business processes

• UML/BPMN experienced

• Ability to analyze business needs and create clear specification for developers

• Strong proficiency in both relational and NoSQL databases to design scalable data models for high-load environments

• Hands-on experience with message brokers such as Kafka

• REST/gRPC models knowledge

• Experience designing complex scalable services with high load and high availability

• Proficiency in data analysis and SQL

• B1 or higher English level for effective communication with an international team

Your bonus skills:

• Experience in designing REST and gRPC models, as well as proficiency in crafting API architecture, data models, and business processes

• Experience with Git

• Practical experience with Go services and gRPC integrations

• Bachelor’s degree in Computer Science, Information Technology, or a related field

• Previous experience in designing CRM solutions

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to one of our hubs — Cyprus, Serbia, or Kazakhstan — with assistance for the employee and their family

• Flexible work from one of our offices or remote

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave