SRE [CRM Unit]

CRM Unit

CRM Core is responsible for building and scaling the core customer communication infrastructure across the bank. Within the telephony direction, the team develops and improves the platform that powers inbound and outbound calls and integrates with key business areas such as antifraud, telesales, and other operational teams.

Challenges that await you:

• Own and improve service reliability for the product team: design for HA/performance/scale, define SLIs/SLOs

• Align with org standards, implement DevOps-driven updates: support processes (disaster recovery, new environments), templates, services, breaking changes, security fixes

• Own release lifecycle: maintain charts, manage safe rollouts (blue/green/canary), ensure frequent, reliable releases, ensure valid scaling for services and optimize resources

• Build and evolve GitLab CI/CD for build, test, security scans, and progressive delivery; speed up and harden pipelines

• Maintain and improve end‑to‑end observability (monitoring, alerting, tracing)

• Help with incidents: run RCAs, deliver fixes, and track reliability improvements to closure

• Support team-level infrastructure requests like: migrations, connectivity schemas, 3rd‑party tools integration, load testing

What makes you a great fit:

• 3+ years in SRE/DevOps or production engineering for web services

• Understanding of the principles of multi-component system architecture and ability to apply them in practice (load balancing, ensuring fault tolerance etc.)

• Cloud experience (preferably AWS)

• Hands-on experience with Kubernetes, Helm

• GitLab CI/CD expertise: pipelines, templates, secrets handling, containerization

• Observability: Prometheus/VM and ELK, build useful dashboards and alerts, familiarity with RED/USE and Four Golden Signals

• SLI/SLO thinking and error budgets, on-call, incident response, and running effective RCAs

• Basic experience with databases, key-value stores, and Kafka; strong knowledge is a plus

• Scripting skills: Bash/Python

• B1 or higher English level for effective communication with an international team

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to one of our hubs — Cyprus, Georgia Spain, Serbia, or Kazakhstan — with assistance for the employee and their family

• Flexible work from one of our offices or remote

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave