Senior Technical Account Manager

What You'll Do

• Own platform usage and adoption KPIs across assigned clients.

• Lead onboarding and training sessions for clients after platform access is granted.

• Run product demos and explain key Elevate features in a clear, client-friendly way.

• Help clients understand how to use Elevate for planning, analytics, reporting, and optimization workflows.

• Proactively introduce new platform features, dashboards, AI tools, and agents.

• Identify adoption gaps and create action plans to increase active platform usage.

• Collect client feedback and translate it into clear product and data recommendations.

• Partner closely with Product, Data, Client Services, AI Lab, and Support teams.

• Support Sales and Client Services teams with technical product expertise when needed.

What You Bring

• 4+ years of experience in Technical Account Management, Sales Engineering, Customer Success, Solutions Consulting, or a similar client-facing SaaS role.

• Experience working with SaaS platforms, dashboards, analytics tools, or workflow products.

• Experience in AdTech, MarTech, digital advertising, media buying, campaign analytics, DSPs, reporting platforms, or AI-powered tools.

• Experience conducting client trainings or product onboarding sessions.

• Ability to work cross-functionally with Product, Data, Client Services, and technical teams.

• Strong presentation and communication skills with the ability to explain technical concepts to non-technical audiences.

• Strong project management and follow-up skills.

• Excellent written and verbal English.

What You Get

• Competitive salary that values your expertise.

• Work from anywhere: fully remote to suit your lifestyle.

• Unlimited PTO that we actually encourage you to use — for adventures, recovery, or just because.

• Growth-focused environment: access to learning resources and clear pathways for growth.

• Fun team events: from virtual pasta-making to yoga sessions, we make remote feel close.

• A culture of trust: we cut the red tape — open talk, ownership, and getting things done together. Results over rules, always.

• Health insurance and ClassPass coverage: supporting your well-being both inside and outside of work.

Hiring Flow

• Screening Interview (45 minutes): Initial conversation with a recruiter.

• Team Interview (up to 60 minutes): A meeting with your potential Team Lead and future colleagues to assess team fit and discuss role-specific responsibilities, expectations and workflows.

• Final Interview (Up to 60 minutes): Meet with the Team Lead for an in-depth discussion of your experience and skills.

• Offer: If successful, you’ll receive an offer to join our team.

Location & Eligibility

This role is open to applicants based in the United States. Please note that we’re unable to consider applications from outside the US. Thanks for your understanding!