Senior Site Reliability Engineer

Mexico City, Mexico

Scopely is looking for a Senior Platform Reliability Engineer to join our Gen AI team in Mexico City!

At Scopely, we care deeply about what we do and want to inspire play, every day - whether in our work environments alongside our talented colleagues, or through our deep connections with our communities of players. We are a global team of game lovers who are developing, publishing and innovating the mobile games industry, connecting millions of people around the world daily.

For this role, we are seeking an experienced SRE focused on observability, automation, and runtime reliability for AI platforms and internal agentic systems. This is not a generic SOC role. It is an engineering role for someone who builds telemetry, automates findings-to-fix loops, improves production readiness, and keeps AI systems measurable, resilient, and controllable in production.

What You’ll Do 

• Design and operate observability layers for AI platforms, including audit trails, tool-call logs, correlation IDs, traces, and runtime visibility across service boundaries.

• Build automated findings-to-fix loops for AI and cloud platforms, integrating signals from CSPM tooling or future AI security products into pragmatic remediation workflows.

• Implement reliability and hardening controls for internal AI systems, including alerting, health checks, rollback drills, kill-switch validation, rate limiting, and drift detection.

• Codify detections, policies, and operational checks as code where they reduce toil, prevent regressions, and improve platform control.

• Review platform and AI-application changes from a reliability and application-hardening perspective, especially around secrets, telemetry, external calls, risky MCP usage, and production readiness.

• Own AI-platform-specific operational readiness and partner with central IT / SOC teams for escalations, postmortems, and shared incident workflows.

• Continuously improve production readiness through automation, post-incident learning, and repeatable playbooks for AI runtime issues.

What We’re Looking For

• 5+ years in SRE, DevOps, production engineering, platform operations, or security automation with strong coding ability.

• Hands-on scripting and coding experience, especially Python, with comfort working against APIs, log pipelines, and automation workflows.

• Experience building pragmatic observability and alerting systems in AWS or comparable cloud environments.

• Ability to reduce operational toil through automation while keeping signal quality high and false positives manageable.

• Comfortable with incident handling, rollback thinking, SLA / SLO discussions, and evidence-driven postmortems.

• Experience with infrastructure-as-code (Terraform or Pulumi) and integrating runtime checks, rollback drills, or policy validation into CI/CD workflows.

• Interest in AI systems, agent runtimes, and MCP-style integration risks.

• Strong understanding of observability and reliability, including metrics, logs, traces, alerting, incident response, rollback strategies, and SLA/SLO management.

  Bonus Points

• Software engineering background beyond scripting, including code review and testing habits.

• Experience with AI agent runtimes, prompt / tool telemetry, or internal platform hardening for LLM-powered systems.

• Experience with privacy-aware telemetry, compliance-oriented logging, or runtime protection.

• Experience with Wiz, CrowdStrike, Orca, GuardDuty, WAF/RASP controls, MCP/agent telemetry, privacy-aware telemetry, compliance logging, or runtime protection.

At Scopely, we create games for everyone - and want to ensure that the people behind our games reflect that!   We are committed to creating a diverse, supportive work environment where everyone is treated with respect. We are committed to providing equal employment opportunities and welcome individuals from all backgrounds to join us & embrace the adventure!

This role will have access to sensitive and/or confidential employee or customer personally identifiable information (PII) and/or Company financial information, and therefore will be subject to background checks upon receiving a conditional offer of employment.   

About Scopely

Scopely is a leading video game and global interactive entertainment company, home to many of the world’s most beloved and enduring experiences, including two of the most successful mobile games of all-time “MONOPOLY GO!” and “Pokémon GO,” along with “Stumble Guys,” “Star Trek™ Fleet Command,” “MARVEL Strike Force,” “WWE Champions,” the Scrabble® franchise, “Yahtzee® With Buddies,” and many others. Across mobile, web, PC, and console, Scopely creates, develops, publishes, and live-operates one of the most diversified and award-winning portfolios in the games industry — bringing hundreds of millions of players together through a shared love of play.

Founded in 2011, Scopely is powered by its exceptional team — including thousands of world-class gamemakers around the globe, a distinctive tenet-driven culture, and its proprietary technology platform, Playgami. Together, these strengths have fueled Scopely’s position as the #1 mobile games company in the U.S. and #2 globally, generating more than $10 billion in lifetime revenue. Whether building global sensations like “MONOPOLY GO!” from the ground up, or expanding through strategic acquisitions, including the FoxNext, GSN, and Scopely Explore games businesses — Scopely consistently delivers experiences players love today and return to for years to come.

Recognized multiple times as one of the "100 Most Influential Companies in the World" by TIME magazine and one of Fast Company's "World's Most Innovative Companies" and “Best Workplaces for Innovators,” Scopely believes that video games can be a force for good — creating meaningful connections, vibrant communities, and making life better through play.

Scopely has global operations and partners across four continents in more than a dozen countries worldwide. For more information, visit: https://www.scopely.com/. 

Notice to Candidates: Scopely will never request payment or financial information during the application or hiring process. Please apply only through our official website and verify that all Talent Partner communications come from an email address ending in @scopely.com.

Should you have any questions or encounter any fraudulent requests/emails/websites, please immediately contact [email protected]. Our job applicant privacy policies are available here: California Privacy Notice and EEA/UK Privacy Notice.

Employment at Scopely is based solely on a person's merit and qualifications. Scopely does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, marital status, pregnancy or related condition (including breastfeeding), or any other basis protected by law. We also consider qualified applicants with arrest or conviction records, consistent with applicable federal, state and local law.