Senior Product Manager

About Customer.io

Over 9,000 companies — from scrappy startups to global brands — use our platform to send billions of emails, push notifications, in-app messages, and SMS every day. Customer.io powers automated communication that people actually want to receive. We help teams send smarter, more relevant messages using real-time behavioral data.

About the role

Hi, my name is Megan Berry, Senior Director of Product at Customer.io, and I'm looking for a Senior Product Manager to help us turn customer signals into products people actually want.

Our team is six product managers who partner closely with Design and Engineering to to launch first-class products that drive customer and business outcomes. You need to be able to synthesize customer research, market research, analytics and your own taste into a customer-first roadmap and set of releases. You will work with a cross-functional team with a high level of autonomy to validate ideas early and help the team ship excellent work.

What we value

• Surfacing customer problems based on qualitative and quantitative data.

• Driving alignment through effective communication.

• Performing market research and presenting findings.

• Using AI to accelerate discovery.

• Helping our teams ship sooner.

What you’ll do

• Identify and validate customer problems through user research, usage analytics, partner insights, and AI-powered discovery tools.

• Rapidly prototype and run focused experiments to test hypotheses and de-risk new ideas early in development.

• Lead cross-functional planning by aligning Engineering, Design, and business stakeholders around clear product goals and trade-offs.

• Drive feature strategy and influence roadmaps by proposing initiatives rooted in customer impact and market opportunity.

• Break down complex projects into incremental, testable releases, using component reuse and system thinking to accelerate delivery.

• Define product success metrics upfront and track adoption, engagement, and retention to inform iterative improvement.

• Take on Technology Lead responsibilities for specific initiatives when needed, including data analysis, prototyping, coordinating engineering work, and managing delivery risks.

• Your work doesn’t stop at launch - look at product metrics and work with GTM stakeholders to ensure your launches are successful and create the product and business outcomes we want.

What we're looking for

• 7+ years of product management experience, ideally including time in B2B SaaS or platforms that leverage behavioral data for automation or messaging.

• Strong analytical skills, comfort with metrics dashboards, and experience using data to shape direction and evaluate impact.

• Proven ability to lead feature development independently, reduce scope, and deliver successful outcomes with tight teams.

• High product intuition balanced with humility and experimentation — comfortable being wrong, eager to learn quickly.

• Exceptional written communication and decision-framing abilities, especially in remote and async-first environments.

• Experience using or developing AI-powered tooling in your product workflow

• Technical background with demonstrated ability to build basic web applications, write scripts, and work with engineering teams on topics such as data models, APIs, and performance requirements.

• Track record of serving as a point of contact or DRI for engineering initiatives, with the ability to choose objectives and navigate trade-offs.

• Experience with SMS/RCS or other messaging channels is a plus

Compensation & Benefits

We believe in transparency. Starting salary for this role is $166k–$187k USD (or equivalent in local currency) depending on experience and subject to market rate adjustment.

Zone 1: $199k–$224k USD

Zone 2: $182k–$205k USD

Zone 3: $166k–$187k USD