Senior Delivery Manager

Are you a skilled Delivery Manager searching for your next challenge? SOFTSWISS is hiring! We are on the lookout for someone who aligns with our ethos and has the expertise to match.

Overview:

We are seeking a Senior Delivery Manager to lead and drive the software development teams in achieving timely and high-quality product delivery. This role involves coaching teams, facilitating Agile practices, managing delivery risks, and ensuring effective communication among stakeholders. The ideal candidate has experience managing multiple development teams and a strong understanding of Agile methodologies.

Key responsibilities:

Agile Leadership & Team Facilitation

• Serve as a servant-leader for Backend, Frontend, and QA/AQA teams, ensuring Agile principles and Scrum best practices are effectively implemented
• Coach and mentor team members to foster a culture of continuous improvement and high performance
• Facilitate Agile ceremonies, including Sprint Planning, Daily Stand-ups, Sprint Reviews, and Retrospectives, to maintain collaboration and transparency
• Identify and remove impediments, ensuring teams remain focused on delivering value

Delivery Management & Execution

• Own the end-to-end delivery process, ensuring timely execution of features and initiatives based on an approved roadmap
• Collaborate with the Product Owner and Engineering Leads to define feature delivery plans, including scope, dependencies, and risk assessment
• Monitor and control feature delivery progress across sprints, ensuring commitments align with the agreed plan
• Proactively manage risks and dependencies, coordinating across multiple teams to ensure smooth delivery
• Enforce stakeholder engagement, ensuring expectations are managed, concerns are addressed, and feedback loops are effective
• Lead issue resolution during sprints by working closely with team members and engineering leads

Process Optimization & Continuous Improvement

• Continuously evaluate and refine delivery frameworks, improving efficiency and effectiveness in Agile workflows
• Maintain up-to-date documentation on delivery processes, agreements, and best practices
• Drive process automation and improvements, ensuring alignment with best practices
• Highlight and track quality-related issues and trends, collaborating with QA Leads to drive product quality enhancements
• Ensure effective cross-team collaboration, helping teams navigate operational challenges

Team Management & Development

• Conduct soft skills evaluations and risk assessments during interviews
• Participate in performance reviews and probation period assessments, providing structured feedback
• Optimize team composition and workload management, ensuring efficient task assignments and skill balance
• Track individual and team performance, conducting regular 1:1s and implementing performance improvement plans where necessary
• Manage vacation and absence planning, ensuring minimal impact on delivery timelines

Reporting & Stakeholder Communication

• Provide weekly reports on feature/project progress, risks, blockers, and key metrics
• Deliver sprint reports, including issue tracking, root cause analysis, and improvement actions
• Prepare monthly capacity allocation reports, offering transparency into feature costs and resource allocation

Required Experience:

• 5+ years of experience as a Project/Delivery Manager in the IT industry across multiple organizations
• Proven ability to manage multiple teams of 10+ members
• Strong communication, facilitation, and conflict resolution skills
• Adaptability to changing priorities and the ability to navigate uncertainty effectively
• Proficiency in Jira (Plans, eazyBI, BigPicture) and Confluence
• English proficiency at B2+ level and strong command of Russian

Nice to have:

• Experience in the Gambling industry
• Background in product-focused companies
• Prior experience in software development
• Certified Project Management Professional (PMP), Scrum Master (CSM) or equivalent Agile certifications

Our Benefits:

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events