Senior Business Intelligence Analyst

Role Overview

As a Senior BI Analyst on the Group AI team, you will play a key role in building the reporting and visualisation tools that turn our models into insight the wider business can act on. The Group AI team builds and maintains the predictive models used by every studio within Tripledot Group, and your role is to make sure the results of that work are surfaced clearly and effectively to the teams who depend on them. You'll work closely with our ML Engineers, Data Scientists, and Data Engineers.

You will own our Looker environment end to end — connecting new data sources, modelling a clean and reliable LookML semantic layer, and building the dashboards and self-serve tools that our UA analysts and marketing leadership rely on every day. Beyond building, you will bring a curious, analytical mind to our data, proactively uncovering opportunities that help improve our ML products.

This is a full-time, senior-level position with the opportunity to work with a talented and passionate team, contribute to the growth of our mobile gaming products, and make a significant impact within the company.

Key Responsibilities

• Own our Looker environment end to end — connect new data sources, author and maintain the LookML semantic layer (views, explores, models and derived tables), and build the final dashboards, all independently.
• Design and build self-serve tools and dashboards that empower UA analysts and marketing leadership across the Group's studios to answer their own questions and act on real-time insight into key metrics such as LTV, retention, monetisation and ROAS.
• Conduct regular data quality checks and audits, and QA the reporting of key metrics — reconciling dashboards against the team's predictive model outputs and catching issues before they reach stakeholders.
• Partner closely with stakeholders to understand what the business needs and wants — not just what they ask for — and translate those requirements into the right dashboards, metrics and visualisations.
• Collaborate with cross-functional teams — including our ML Engineers, Data Scientists and Data Engineers, as well as product managers, UA analysts and marketing leadership across the studios — to identify reporting needs and implement effective solutions.
• Write clear specifications for the data models you need our data engineering team to build upstream, using sound judgement on when a transformation belongs in LookML versus in the warehouse.

Required Skills, Knowledge and Expertise

• Bachelor's degree in a relevant field (e.g., Computer Science, Mathematics, Statistics, or similar).
• Proven experience as a BI Engineer, BI Analyst or similar role, preferably within the gaming industry.
• Expert-level proficiency in Looker and LookML, with a demonstrated ability to work full-stack within Looker — connecting data sources, modelling the semantic layer, and building dashboards independently.
• Experience with other BI and visualisation platforms (e.g., Tableau, Power BI).
• Proficiency in SQL and experience working with large datasets.
• Demonstrated experience building self-serve BI that empowers non-technical users, rather than only servicing one-off report requests.
• Strong business orientation — able to grasp what the business is really trying to achieve and translate it into the right dashboards, metrics and tools.
• Excellent analytical and problem-solving skills, with the ability to explore complex data independently and extract actionable insights.
• Strong attention to detail and the ability to ensure accuracy and consistency in documentation and reporting.
• Excellent communication skills, with the ability to present complex information in a clear and concise manner to both technical and non-technical stakeholders across multiple studios.
• Experience with event tracking, data pipelines and ETL processes is a plus.
• A conceptual understanding of predictive models such as pLTV, along with cohort and retention curves, is a plus — enough to sanity-check and report on the team's model outputs.
• Light scripting (e.g. Python) for automation is a nice to have.
• A passion for mobile gaming and an understanding of gaming analytics and user behaviour is highly desirable.

Working at Tripledot

• 25 days holiday: Enjoy 25 days of paid holiday, in addition to bank holidays to relax and refresh throughout the year.
• Hybrid Working
• 20 days fully remote working: Work from anywhere in the world, 20 days of the year.
• Regular company events and rewards: Join in regular events and rewards that celebrate cultural events, our achievements and our team spirit. Recent highlights have been: Thames River Cruise, London Dungeon and Summer Parties in Regents Park.
• Continuous Professional Development: Propel your career with continuous opportunities for professional development. 
• Private Medical Cover: Have peace of mind with private medical cover, ensuring your health is in good hands.
• Life Assurance  & Critical Illness Cover: Financial protection  for you and your loved ones.
• Health Cash Plan: Benefit from a health cash plan that contributes to your medical expenses.
• Dental Cover: Flash your best smile with our dental cover.
• Family Forming Support: Receive vital support on your family forming/ fertility journey with our support program [subject to policy]
• Employee Assistance Program: Anytime you need it, tap into confidential, caring support with our Employee Assistance Program, always here to lend an ear and a helping hand.
• Cycle to Work Scheme: Make the most of our Cycle to Work Scheme for a green and healthy commute.
• Pension Plan: Secure your future with our contributory pension plan.