Customer Support Specialist

We are looking for a customer support specialist with English language, strong communication skills and excellent organizational skills. You must be a team player who can handle sensitive situations with confidence. We offer a unique chance to grow in an international team and enjoy the benefits of working in a global company.

If you like a fast paced, dynamic and start-up work culture with full of passionate and enthusiastic mindsets, you’re most welcome to explore the opportunity. This is a chance to take part in an exciting journey as the company grows and expands its business at a rapid pace.

You will be doing:

• Answer to incoming requests from customers via live chat

• Identify customer needs and help customers use specific features

• Analyze and reporting product malfunctions

• Follow up with customers to ensure their basic technical and product related issues are resolved

• Gather customer feedback and share with our Product, Sales and Marketing teams
  

Your expertise to meet the requirement:

• You should be proficient in English language

• You must have work experience in support

• You must have excellent communication skills

• You should have strong teamwork skills

• You should have excellent PC skills

• You must have high attention to details

• You should have multi-tasking abilities

• You must be flexible to work in different shift schedules (day & evening & night) and on weekends
  

We appreciate:

• Ability to quickly and efficiently solve tasks

• Independence, responsibility, initiative, and keep attention to detail

• A flexible and systematic approach to solving complex problems

• Experience in sports betting/gambling industry is a plus
  

We offer:

• Remote work (work from anywhere)

• Competitive salary 

• 28 days off per year 

• Seniority leave

• Amicable work environment and supportive team members

• Full-time remote opportunity

• Real career opportunities and professional growth

• The great team across the world
  

Hiring Stages:

• Online Assessment

• Introductory Call

• Hiring Manager Round

• Reference check

• Offer letter