Quality Assurance Analyst

Our Customer Support team is the first point of contact for millions around the world, delivering fast, thoughtful help when it matters most. They're the voice of our customers, working closely with product teams to improve experiences and keep wow-level service at the heart of Revolut.

We’re looking for a Quality Assurance Analyst to work closely with support teams and optimise our processes so we can deliver the best possible results to customers.

Up to shape what's next in finance? Let’s get in touch.

What you’ll be doing

• Reviewing complaints and chats to assess the root cause analysis (RCA) directly from the customer's perspective

• Documenting reviews by logging the assessment date and categorising issues with relevant tags

• Ensuring QA includes precise technical and contextual details

• Identifying recurring issues that severely impact the customer experience

• Taking full ownership of raised findings by monitoring their progress, updating their status on the roadmap, and validating the outcome

• Collaborating across departments by escalating actionable findings to the Customer Contact Automation (CCA) team, and Product and Support teams

What you'll need

• Fluency in English

• Experience with quality support

• A proven track record of positive evaluations

• Impeccable attention to detail

• Impressive analytical skills

• Familiarity with G-Suite (Sheets, Forms, and Slides)

Compensation range

• Krakow: PLN10,100 - PLN10,700 gross monthly*

• Vilnius: €2,700 - €2,900 gross monthly*

• Poland: PLN10,100 - PLN10,700 gross monthly*

• Lithuania: €2,700 - €2,900 gross monthly*

• Other locations: Compensation will be discussed during the interview process