PSP Support Agent – Junior

Overview: SOFTSWISS is hiring a PSP Support Agent to join our PSP Support Team. You’ll support and maintain stable payment operations to ensure reliable transaction processing across payment systems.

Purpose of the Role: Your work will impact payment performance and issue resolution by minimising disruptions and improving the overall reliability of payments flow.

Key Responsibilities:

• Process customer and payment system requests via the Jira helpdesk and email.
• Monitor and maintain the stability of payment systems.
• Work directly with payment systems.
• Analyse payment-related incidents, identify recurring patterns, and prepare corresponding reports.
• Collaborate with internal teams (2nd Line Support, Finance, Account Managers, B2C, etc.).
• Work on a 2/2 shift schedule (12-hour shifts, including 2–4 night shifts per month).

Required Experience:

• Higher or incomplete higher education (preferably with a technical background).
• English proficiency at B2 level or higher.
• Russian proficiency at C1 level or higher.
• Experience working with payment systems is preferred.
• Hands-on experience providing support via a helpdesk system is desirable.
• Background in technical support (1st or 2nd line) will be an advantage.
• Basic knowledge of web architecture will be a plus.

Main Advantages

• Private health insurance
• Sports benefits
• Comprehensive Mental Health Program
• Free English lessons (online)
• Local language courses
• Paid time off
• Maternity leave support
• Referral program rewards
• Upskilling, internal workshops, and participation in professional conferences and corporate events