Production Operator

We are looking for a Production Operator to watch the platform 24/7, act first on incidents and keep players and money flows safe, with AI as the first helper.

Key Responsibilities:

• Monitor dashboards, alerts, payments, game and sports provider status.
• Use AI assistants to triage alerts, search logs and summarise the issue before escalation.
• Follow runbooks; open, track and escalate incidents with clear evidence.
• Check stuck deposits / withdrawals, failed bet settlements and provider downtime; act per runbook.
• Enable / disable games, providers or payment methods per runbook and approval.
• Inform Support and CRM teams during incidents.
• Shift handover reports (AI-drafted, checked by you).
• Suggest improvements to runbooks and alerts.

Required Experience:

• 1+ year support / NOC.
• Comfortable with dashboards, logs, basic SQL.
• Daily use of AI tools (ChatGPT, Gemini or similar) for log reading, summaries and reports; checks AI output before acting.
• AI safety basics: no secrets or player data in public AI tools; follows approval steps.
• Clear written English; calm under pressure.
• Available for rotating shifts (nights, weekends).

Nice to Have:

• iGaming / payments operations.

• Used AI agents or MCP tools for ops (log search, ChatOps).

• Grafana / Kibana / Datadog.

• Spanish or Portuguese (Latam markets).

Apply now and let’s achieve success together

• Apply at https://aloplay.bamboohr.com/careers/128?source=aWQ9MTg%3D to become a member of our amazing team!

• We appreciate all applicants' interest in our open position. Due to the large number of applications, only those who are being considered for the role will be contacted. All applications will be handled with the utmost confidentiality.