Product Manager [Merchant Experience]

This is a Senior Product Manager position on the Merchant Experience team within WalletConnect Pay. You'll work closely with the Head of Product to shape and scale the merchant side of the platform. This includes the tools and integrations that businesses rely on to accept on-chain payments.

This role sits at the intersection of payments product and crypto native infrastructure. You'll own merchant facing surfaces end-to-end, checkout SDKs, the merchant dashboard, onboarding and KYB, settlement and reporting. You'll help translate complex protocol primitives into a checkout experience that merchants and their developers can adopt without friction. You'll also drive the discovery work behind the roadmap, talking directly to merchants and integrators to make sure we're building what actually moves their numbers.

Day-to-day, you'll work in PRDs, dashboards, and discovery calls; pair directly with design and engineering leads without a layer in between; and hold the line on metrics like merchant activation, integration time-to-first-transaction, checkout conversion, and settlement reliability. You'll own the merchant outcomes of what you ship, including instrumentation, qualitative signal and the feedback loop back into the roadmap. You'll work closely with BD, compliance, and the consumer wallet teams as merchant needs evolve.

Requirements

Merchant Experience

• Own the merchant dashboard end-to-end. Define how merchants interact with WalletConnect Pay services. You'll design experiences and features around merchant needs, shaping the primary surface where merchants manage their payments business.

• Design the merchant onboarding journey. Take onboarding from a hands-on, multi-week process to a self-serve experience that builds merchant confidence from first signup to first live payment, in partnership with our network of licensed off-ramp providers.

• Build merchant trust through payment visibility. Merchants need to know their money is moving correctly. You'll own the tools and experiences that make every payment transparent, every settlement trackable, and auditable.

• Own the PSP partner experience. PSP aggregators and enterprise partners bring entire merchant networks onto the platform. You'll define how they integrate, provision merchants at scale, and configure settlement.

• Ship the developer experience merchants expect. Testing, integration, and go-live tooling that makes WalletConnect Pay as fast to adopt as any modern payment platform. You'll close the gaps that slow merchants down.

• Define enterprise integration patterns. POS partners, aggregators, and direct merchants each demand different capabilities. You'll turn these into repeatable platform capabilities so the platform scales with every new partner type.

• Own the merchant success funnel. Define and measure the full merchant lifecycle from signup through sustained usage. You'll know where merchants thrive, where they struggle, and what to build next.

Go-To-Market & Customer Integrations

• Own the product side of new customer onboarding. Work directly with Business Development and Partnerships to land integrations. You're the product voice in customer conversations, translating merchant requirements into specs and shipping timelines.

• Define and maintain integration playbooks. Codify the steps from initial partner call to first live payment. Reduce time-to-live by identifying recurring blockers and building them out of the critical path.

• Coordinate cross-functionally to ship customer-impacting launches. Align Engineering, Design, Compliance, Marketing, and Partnerships on merchant features.

• Turn partner feedback into product improvements. Join partner calls, understand integration friction, and convert recurring support patterns into platform capabilities and developer documentation.

• Set direction for the Merchant Experience squad. Join forces with an Engineering Manager to define quarterly priorities, break ambiguous initiatives into phased delivery plans, and coordinate dependencies across the whole WalletConnect Pay platform.

Who You Are

• 7+ years in product / engineering management building merchant-facing, B2B, or platform products. You've shipped APIs that external developers integrate against, dashboards that operators rely on daily, and onboarding flows that converted at scale.

• Payments, fintech, or e-commerce infrastructure experience. You understand settlement flows, reconciliation, KYB/KYC compliance, the difference between a payment and a payout, and why merchants care about T+1 vs T+3.

• API and platform product experience. You've defined or significantly shaped developer-facing APIs, managed breaking changes, designed webhook systems, or built sandbox / testing environments.

• Web3 experience is NOT required but it's a plus. We value fresh perspectives from people who bring proven expertise.

Core Capabilities

• Applies AI tools as a core workflow. You use LLMs, code assistants, or agents to accelerate research, spec writing, data analysis, and prototyping.

• Merchant operations empathy. You think like a merchant reconciling settlements, a finance lead auditing payments, and an integration engineer debugging webhook signatures.

• Spec-driven and architecturally literate. You write specs that engineering trusts, understand API versioning trade-offs, can read code when needed, and engage directly on technical architecture decisions.

• Converts complexity into clarity. You can take a system with two settlement modes, four offramp providers, per-payment routing overrides, and cascading merchant configs and make it approachable in a dashboard and predictable in an API.

Benefits

• Fully remote position with a budget for your home office or work environment.

• Regular team offsites to incredible locations around the world.

• Opportunities to travel to conferences and community events.

• Generous PTO and parental leave.

• Meaningful Learning & Development budget.

• Competitive compensation package including salary, equity, and potentially tokens.

• Healthcare coverage for US-based team members.

• The chance to build at the forefront of onchain payments with one of the most recognised companies in Web3.