Product Manager Lead [Collection]

We are looking for a Collections Product Lead to own the end-to-end customer journey across precollections and collections — designing, mapping, and continuously improving how customers move from early signs of risk through delinquency and back to good standing.

 

This is a product and strategy role. You will sit at the intersection of credit risk, product, data, engineering, operations, and legal, and you will be accountable for how the collections experience is designed and how it performs. You will turn fragmented touchpoints — reminders, messages, calls, payment options, restructuring offers, self-service flows — into coherent, measurable journeys that recover money while keeping customers engaged and treated fairly.

 

You will work closely with and report to the Head of Collections, and lead a small cross-functional pod.

 

Challenges that await you:

What makes you a great fit:

• 5+ years of experience in Product Management, Customer Lifecycle, Credit Risk, Collections, Lending Operations, or related domains
• Experience within banking, fintech, consumer lending, or other credit-focused businesses; experience in high-growth or digital-first environments is highly preferred
• Proven track record of designing, optimizing, and scaling customer journeys with measurable business impact
• Strong understanding of collections, servicing, CRM, or lifecycle management processes
• Advanced analytical skills with experience working with delinquency, roll-rate, recovery, and segmentation data
• Experience designing and evaluating experiments, including A/B testing and performance measurement frameworks
• Ability to translate complex business processes and customer journeys into scalable product solutions
• Hands-on experience writing requirements and delivering products in collaboration with Engineering and Data teams
• Familiarity with collections platforms, CRM and communication tools, or decisioning and strategy systems is a strong advantage
• Strong stakeholder management skills with the ability to influence cross-functional teams and senior leadership
• Experience leading cross-functional initiatives and coordinating work across Product, Risk, Operations, Legal, Compliance, and Engineering teams
• Fluent English (B2+)

• Innovative Spirit: A commitment to creativity and groundbreaking solutions
• Honest Feedback: valuing open, transparent communication
• Supportive Team: a strong, collaborative community
• Celebrating Achievements: recognizing our wins together
• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

• Relocation support to one of our hubs — Mexico — with assistance for the employee and their family

• Flexible work from our office

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave