Product Analytics Lead (Delivery)

We are launching our delivery operations in Colombia and are looking for a Product Analytics Senior/Lead to become the first analytics hire in this domain and build the function.

This role goes far beyond traditional analytics: you will shape how the delivery business works end-to-end – from defining KPIs and building reporting to designing delivery mechanics, ambassador models, and optimisation strategies. You will have a direct impact on how the product operates in a new market, leveraging existing learnings from Mexico while adapting them to Colombia’s specifics.

What you’ll do:

• Own end-to-end analytics for the Colombia Delivery product, driving decisions across operations, product, and strategy

• Build the core operational analytics from scratch: define key metrics, set up tracking, and ensure reliable calculation and reporting

• Design and launch operational reporting to provide full transparency over delivery performance, costs, and service levels

• Develop and optimise delivery mechanics, including zoning, routing, and delivery flows

• Define and implement the logic behind delivery zones and operational processes

• Design and analyse ambassador funnel: hiring, onboarding, performance, and retention

• Develop motivation systems for ambassadors and evaluate their effectiveness

• Identify key specifics of the Colombian market in terms of delivery and workforce dynamics, and reflect them in product and operational decisions

• Partner closely with business stakeholders, turning ambiguous problems into actionable solutions  

• Drive continuous improvements and optimisations across the delivery system

What makes you a great fit:

• A mathematical or technical degree from a top-tier university (MSU, MIPT, HSE, MSTU, MEPhI, NSE, etc.)

• Expert knowledge of mathematical statistics, probability theory, and systematic thinking

• Advanced SQL and Python 

• Hands-on experience with Tableau, Superset, or similar BI tools to translate data into actionable insights

• Ability to understand business objectives and transfer them into technical analytical tasks

• Experience in building processes and scaling them in fast-paced environments

• English proficiency (B1+) for effective collaboration within our international community

Our ways of working:

• Innovative Spirit: a team from the best technical universities

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognising our wins together

• High-Tech Environment: a team full of smart and revolutionary people who dare to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to one of our hubs with full visa & permit support to the employee and family

• Flexible work from one of our offices 

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 working days of annual leave and paid sick leave