Planning Analyst

Location: Madrid

We are looking for a Planning Analyst that will be in charge of administering several schedules for different operation areas both front & back-office and steering network resources and capacity KPIs to ensure the achievement of capacity targets and Service Level Agreements.

In this role, you will:

• Maintain network staffing within threshold from scheduling creation through to network capacity management.

• Manage projects & stakeholders to improve scheduling and capacity management processes with the support of your team and manager.

• Ensure all service desk tickets and WFM emails are supported within agreed SLA.

• Regular process review providing feedback and suggestions on how to improve & optimise.

• Bring clear and to-the-point oral + written communication skills to convey solutions in a business context.

• Contribute to the culture of the team to create an innovative and collaborative environment.

What you’ll need to be successful:

• Embrace and adapt to change with a positive, resilient approach to challenging situations.

• Communication skills that clearly present ideas, theories, and technical information to operations and managerial staff. 

• English language proficiency is a must, additional languages relevant to our markets are a plus.

• Experience with advanced Spreadsheets (excel or google).

• Experience in Workforce Management roles is a plus.

• Experienced in working with workforce management technologies, ideally Calabrio, is a plus but not essential.

What’s in it for you:

• Accelerate your career growth by joining one of Europe’s most talked about disruptors 🚀.

• Employee benefits that range from a competitive personal development budget, work from home budget, discounts to fitness & wellness memberships, language apps and public transportation. 

• As an N26 employee you will have access to a Premium subscription on your personal N26 bank account. As well as subscriptions for friends and family members.  

• Additional day of annual leave for each year of service.  

• A high degree of autonomy and access to cutting edge technologies - all while working with a friendly team of peers of diverse nationalities, life experiences and family statuses. 

• A relocation package with visa support for those who need it.