People & Culture Officer (Talent, Performance & Systems)

This role serves as the operational engine across recruitment, onboarding, performance, and offboarding. It is critical to ensuring that our people systems, workflows, documentation, and staff lifecycle processes run smoothly, consistently, and efficiently. Additionally, this role is a foundational support layer for the wider organization, partnering closely within the People & Culture team and beyond to manage the team inbox and apply internal policies within a fast-paced, globally distributed, and highly collaborative environment.

By taking ownership of talent execution, performance cycle support, systems administration, and frontline staff inquiries, this role increases the team's operational capacity and ensures our people frameworks are responsive, user-friendly, and culturally aligned.

Core Responsibilities

Recruitment & Talent Execution

• Coordinate and execute recruitment processes, including candidate screenings, interviews and assessment processes to ensure a high-quality candidate experience.

• Support the implementation of the updated recruitment framework, strengthen the hiring pipeline and build a reliable pool of candidates for critical roles.

• Manage the Applicant Tracking System (Pinpoint) and coordinate interview schedules and candidate communications to ensure a seamless hiring lifecycle.

• Embed Diversity, Equity, Inclusion, and Accessibility (DEIA) principles into all hiring workflows and candidate evaluations.
  

Foundational Support, Policy Application & Inbox Management

• Manage the P&C shared inbox, acting as a reliable operational point of contact for staff questions and process guidance.

• Apply established policies in low-complexity scenarios and daily tasks.

• Create simple "how-to" guides, checklists, and clear, user-friendly procedures.

• Provide guidance on staff questions and process-related concerns, identifying and escalating highly sensitive cases to the relevant People & Culture director.
  

Performance & Staff Lifecycle Support

• Coordinate and support the execution of performance review cycles, including managing review tools and documentation to ensure consistent and timely completion.

• Coordinate and execute the administrative and systems workflows for staff onboarding and offboarding, ensuring a smooth and consistent experience throughout the staff lifecycle.
  

Systems, Efficiency & Process Management

• Manage and optimize core People & Culture systems and tools - including ATS (Pinpoint), Knowledge Management System (Notion), and Project Management Tool (Asana) - to drive efficiency and streamline workflows.

• Gather, collate, and analyze data from various P&C systems to identify trends and provide accurate reporting for recruitment metrics and performance calibrations.

Skills and Competencies

Required Experience

• Full-cycle recruitment, including directly conducting candidate screenings and interviews.

• Frontline employee support, managing shared inboxes, and applying internal HR policies.

• Administering performance review cycles and coordinating staff lifecycle processes (onboarding/offboarding).

• Managing administrative processes and HR systems with high attention to detail.

• Working in remote, international, fast-paced, and highly collaborative environments.

• Experience handling sensitive and confidential information, such as performance data and employee relations, with sound judgment.

Skills & Qualities

• Strong interpersonal and candidate assessment skills, coupled with high emotional intelligence.

• Clear, empathetic, and professional communication skills, with the ability to translate complex policies into simple, user-friendly guides.

• Exceptionally organized with strong follow-through, process discipline, and reliability.

• Calm, responsive, and solutions-oriented under pressure, capable of addressing and resolving low-stakes team conflicts.

• Comfortable managing multiple workflows simultaneously across recruitment, performance, and daily staff queries.

• Strong systems mindset with an orientation toward driving efficiency and streamlining workflows.

• Collaborative, low-ego, and highly dependable team player.

• Able to work independently, proactively manage priorities, and accurately judge when to escalate high-risk issues.

Strong Plus

• Proficiency using Pinpoint (or similar global ATS), Notion, Google Workspace and Asana.

• Demonstrated experience embedding Diversity, Equity, Inclusion, and Accessibility (DEIA) principles into hiring and candidate evaluation workflows.

• Experience extracting, collating, and analyzing data to provide reporting on recruitment metrics and performance calibrations.

• Familiarity with global or multi-country remote team dynamics.

Compensation and Benefits

The salary for this role is based on location and experience. Candidates will be provided with an accurate range in local currency.

• EMEA: 54,000-62,000 GBP (UK) or 60,000-75,000 EUR (Western Europe & Africa) 

• Americas: 90,000-103,000 CAD (Canada) or $70,000-$85,000 USD (USA, Central & South America)

The development of our staff is paramount. To support this, we include these benefits:

• 5 weeks paid vacation per year

• 10 paid holidays per year

• Up to 3,000 USD for training and development per year

• Up to 1,500 USD for language development per year

• Workspace support, including reimbursement for home office or co-working expense

Our Recruitment Process

Avaaz undertakes a comprehensive recruitment procedure designed to select the most talented candidate for any given position. The recruitment process is comprised of the following steps:

• Application Review

• Screening Call

• Exercise

• Interview 1

• Interview 2

• Offer Call