Payments Specialist

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Payments Specialist (Remote) in APAC region.

Responsibilities:

• Process and monitor client deposits, withdrawals, and transfers making sure they are carried out as per relevant regulations and guidelines

• Update the CRM and Platform systems with relevant information

• Communicate with the Back Office Manager if any issues arise

• Help to perform a timely investigation of any client requests/complaints

• Assist Onboarding/Support teams in replying to client queries

• Work with the Compliance and Risk teams on specific client cases when necessary

• Conciliate with customers and service providers on payment issues via different channels

• Other ad-hoc duties as per management’s request
  

Candidate Profile:

• Around 1 year of experience in payments, transactions, or a similar financial operations role

• Computer literacy with excellent working knowledge of Microsoft Office applications (particularly Excel)

• Previous experience communicating with clients is a plus

• A team player with excellent communication skills

• Excellent written and spoken English

• Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage

• Willingness to learn and adapt in a fast-paced environment

• Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8

Why us:

• Welcoming, young and multicultural team with approachable leadership

• Ability to contribute to dynamic business at a growth phase

• High level of autonomy, support of ideas and putting your expertise into the best practices for the company

• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders

• Competitive remuneration, regular salary reviews and performance-based incentive schemes

• Vibrant company life: from team activities to global celebrations

• Fully remote work

Journey to FP Markets

• Initial Interview with HR (30-45 minutes)

• Interview with your future manager (45-60 minutes)