Payment Operations Team Lead

PayDo, a leading Electronic Money Institution (EMI) authorised by the FCA in the UK, FINTRAC in Canada, and MFSA in Malta, operates in 140+ countries and over 25 industries. Offering multicurrency IBANs, merchant solutions, mass payment options, acquiring, and open banking, PayDo provides premium and convenient payment services. With all features available through one platform and contract, PayDo is a preferred solution for modern online businesses.

We are seeking a Payment Team Lead to focus on our daily payment operations, traffic performance, and team coordination. In this role, you will lead the operational team to maintain high approval rates, ensure uninterrupted transaction flows, handle operational escalations, and optimise existing routing and configurations.

Your Regular Tasks

• Lead, coordinate, and mentor the day-to-day operations of the payment team.

• Monitor transaction flows, payment success rates, and decline reasons to identify and resolve issues instantly.

• Manage payment configurations, system settings, dynamic routing rules, and cascade settings for existing integrated providers.

• Manage updates, fixes, and maintenance of daily payment settings and operational flows.

• Monitor and optimise key operational KPIs (conversion rates, approval rates, routing efficiency, decline codes).

• Drive payment conversion improvements through technical setup optimization of active providers.

• Establish, maintain, and analyse payment reporting frameworks using operational data to inform daily decisions.

• Serve as the main escalation point for live transaction issues, stuck payments, and processing outages.

• Oversee active acquiring and payment provider performance regarding reliability, uptime, and SLA adherence.

• Collaborate with Product, Tech, Support, Risk, and Compliance teams to resolve complex payment incidents.

• Drive automation and continuous optimisation of internal operational workflows, QA processes, and internal tools.

• Develop, update, and maintain Standard Operating Procedures (SOPs) for payment operations.

Skills & Requirements

• 3+ years of proven experience in Managerial roles within payment operations (EMIs, PSPs, Payment orchestration platforms, Payment consulting firms)

• A proactive approach to driving initiatives and improvements

• Strong understanding and experience working with the following payment rails: SWIFT, SEPA, SEPA Inst, FPS.

• Experience working and communicating with different types of financial institutions (banks, fintechs, PSPs)

• Experience with Tableau, Power BI, or similar tools is a strong plus

• Excellent communication skills to collaborate with both technical and non-technical teams

• Strong Problem-solving and Troubleshooting skills

• English – Advanced level, Russian – Native.

We work in a results-driven culture. You will fit in if you:

• Own your work with no excuses.

• Take initiative and act before being told.

• Deliver results that make a real impact.

• Solve problems quickly with practical solutions.

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.

• Regular Performance Reviews Based on KPIs – for your professional growth.

• Transparent career growth – with opportunities to achieve Lead roles within 1 year, Head roles in 2 years, and even C-level within 4 years, based on exceptional performance.

• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!