Payment Operations Analyst (SEPA & SWIFT) - Remote from Poland

Finom's platform goes beyond traditional banking, offering invoicing and a growing suite of features, including AI-enabled accounting, aiming to simplify financial management for entrepreneurs. We're actively expanding our reach across key EU markets like Germany, France, the Netherlands, Italy, and Spain.

Payment Operations Analyst (SEPA & SWIFT)
Remote from Poland

About the role
As a Payment Operations Analyst, you'll be part of our dynamic SEPA & SWIFT Team, which keeps our customers' payments moving. You'll resolve payment issues end-to-end, work directly with banking partners, and help build our Payment Operations hub from scratch.

What you'll do

• Action tasks from the Customer Support team and resolve customers' day-to-day payment issues.

• Handle SEPA and SWIFT recalls, SEPA & SWIFT payment investigations, and payment and transaction analysis.

• Help build processes for our Payment Operations hub from scratch and support new market launches.

• Directly shape how payment services are offered in our products and back-office systems.

• Communicate with payment infrastructure providers and partner banks to escalate requests and track issues.

• Take initiative and dig for answers to give customers the best experience.

What we're looking for

• 2+ years in payment operations, banking operations, or fintech (SEPA/SWIFT experience strongly preferred).

• Knowledge of SEPA (SCT, SCT Inst, SDD), SWIFT messaging (MT/MX, gpi), recalls, and payment investigations.

• Analytical mindset and strong attention to detail when working with transaction data.

• Clear written English for partner banks and internal teams. Additional European languages are a plus.

• A proactive, ownership-driven approach to ambiguous problems.

Nice to have

• Experience with fraud recall processes or compliance/FCRM collaboration.

• Familiarity with Intercom, Jira, Metabase/SQL, or back-office payment tooling.

• Experience setting up or documenting operational processes.

• AI fluency: comfort using AI tools (e.g. Claude, ChatGPT) in daily work to analyse data, draft communications, document processes, and automate repetitive tasks. Finom is investing heavily in AI, and you'll help identify where it can improve payment operations.

Interview process

1. Interview with Talent Acquisition Partner 

2. Assessment stage 

3. Interview with peer (Senior Analyst)

4. Interview with hiring manager (Team Lead)