Payment Manager

We are looking for a proactive Senior Payment Manager to oversee and optimize our payment operations. As a Senior Payment Manager at PayDo, you’ll play a key role in optimising payment performance across different channels: banking, acquiring, alternative payment methods and debit card payments, with a strong focus on banking. Collaborating with business stakeholders and partnering financial institutions, you’ll implement payment solutions and drive efficiency while expanding our partner network.

Your Regular Tasks

Payment Operations & Analytics:

• Payment Tracking: Ensure all payments are monitored and tracked efficiently using available tools, and resolve any issues promptly

• Collaborate with cross-functional teams (Key Account Management, Support, Finance, and IT) by providing updates, clarifications, and resolving payment-related issues

• Address failed payments and delays, escalate complex issues when needed, and ensure proper documentation is maintained throughout the process

• Take ownership of your respective Tableau dashboards to monitor the operations and performance of payment channels

• Analyse payment data to track conversion, identify patterns, trends, anomalies, and other relevant metrics in Tableau

Collaboration with Payment Providers:

• Manage and maintain relationships with payment providers, banks, and financial institutions to improve system robustness

• Evaluate and recommend new payment providers/methods that align with business goals

• Assist in the onboarding process of new payment providers to expand our product offering (i.e. financial forecasts related to payment volume projections)

• Collaborate with business stakeholders to understand and implement payment requirements and configurations

• Conduct thorough testing of new/existing payment channels and collaborate with payment providers to resolve them

SWIFT:

• Work within Swift Alliance Cloud to check incoming/outgoing payments, payment queues, and configurations

• Contact banking partners to verify whether the payment was received, delayed, or rejected

• Use MT103 or UETR (for SWIFT GPI transactions) to track the payment’s status

Skills & Requirements:

• 3+ years of proven experience in payment operations or related roles within FinTech or Banking

• A proactive approach to driving initiatives and improvements is a must

• Strong understanding and experience working with the following payment rails: SWIFT, SEPA, SEPA Inst, SEPA DD, FPS.

• Knowledge of SWIFT Message Types such as MT/MX and understanding of transaction details in such messages (correspondent banks, amount, currency, sender, and recipient information, etc.)

• Experience working with SWIFT RMA and/or understanding of different SWIFT messaging services, such as FIN or FileAct, would be a big plus

• Experience working and communicating with different types of financial institutions (banks, fintechs, PSPs)

• Experience with Tableau, Power BI, or similar tools is a strong plus

• Comfortable working in Excel or Google Sheets, with the ability to analyse large datasets

• At least a general understanding of financial regulations and AML requirements

• Excellent communication skills to collaborate with both technical and non-technical teams

• Strong Problem-solving and Troubleshooting skills

• Advanced English

We work in a result-driven culture. You will fit in if you:

• Own your work with no excuses.

• Take initiative and act before being told.

• Deliver results that make a real impact.

• Solve problems quickly with practical solutions.

What we offer:

• Annual Learning & Development Budget – invest in your growth with dedicated funds for courses, training, and certifications.

• Regular Performance Reviews Based on KPIs – for your professional growth.

• Transparent career growth – with opportunities to achieve Head roles in 2 years and even C-level within 4 years, based on exceptional performance.

• Innovation Financial Rewards – share your ideas through our PayDo Ideas Hub and earn extra bonuses.

• Public Holidays tailored to your country’s calendar.

• Flexible Payout Options – PE accounts or popular e-wallets.

Become part of a global team redefining FinTech. Your expertise, passion, and ideas will shape the future of payments with PayDo!