Payment Manager (Acquiring)

We are seeking a Payment Manager to oversee and optimize our online payment operations. In this role, you will manage relationships with payment providers (with a strong focus on Visa’s and Mastercard’s acquiring), analyze payment performance metrics, and drive initiatives to improve payment conversion and efficiency. The ideal candidate has a strong analytical mindset, excellent communication skills, and a solid understanding of payment acquiring and alternative payment methods.

Your Regular Tasks

• Analytics & Reporting

  • Analyze key payment metrics (authorization, conversion, decline, refund, and chargeback rates).

  • Identify trends and anomalies in daily and monthly data.

  • Prepare regular and ad-hoc reports in Google Sheets or by using BI tools to support decision-making.

• Payment Process Monitoring

  • Monitor the end-to-end payment flow across all active methods.

  • Detects and investigates issues affecting transaction success or conversion.

  • Coordinate with IT teams and payment providers to ensure stable payment processing.

• Provider Relationship Management

  • Act as the main point of contact for payment providers, acquirers, and partner banks.

  • Coordinate operational communication, handle incident resolution and escalations, and maintain stable payment operations.

• Payment Method Expansion & Optimization

  • Manage the existing portfolio of payment methods (cards, bank transfers, e-wallets, etc.).

  • Analyze performance and recommend improvements to increase conversion and reduce decline rates.

  • Research and assess potential new payment solutions or local methods that can enhance user experience.

• Payment Integrations & Launch Coordination

  • Collaborate with IT and QA teams to plan and coordinate the integration of new payment providers.

  • Define business requirements and necessary settings for each integration.

  • Participate in testing to verify reliability, accuracy, and performance before launch.

• Cross-Functional Collaboration

  • Work with Finance to investigate reconciliation or reporting issues.

  • Support Customer Support / Key Account Management in resolving user payment incidents.

  • Collaborate with Product to improve checkout and payment flows.

• Payment Methods & Market Awareness

  • Stay informed about different payment types and their use across markets — cards, wallets, mobile payments, bank transfers, vouchers, and other APMs.

  • Understand how various payment methods operate.

Skills & Requirements:

• Experience: Minimum 2 years of experience in acquiring. Experience with banking is a plus.

• Payment Knowledge: Understanding of how different payment methods work — card acquiring, APM, and bank transfers.

• Payment Processes: Knowledge of key payment stages — authorization, authentication, settlement, capture, refund, chargeback — and ability to analyze related metrics (conversion rate, acceptance rate, decline rate).

• Analytical Skills: Strong analytical thinking and attention to detail. Confident use of Google Sheets (mandatory) for large data sets, formulas, and pivot tables.

• Problem-Solving: Ability to identify root causes of payment issues, coordinate resolution with internal teams and providers, and prevent similar incidents in the future.

• English: Advanced written English (for provider correspondence and documentation); spoken English for calls is a strong plus.

• Collaboration: Comfortable working with cross-functional teams (IT, Finance, Support, Product). Ability to clearly communicate technical or analytical findings to non-technical colleagues. Experience working and communicating with different types of financial institutions (banks, fintechs, PSPs)

• Industry Awareness: Understanding of key payment types and how they operate — cards, wallets, bank transfers, mobile payments, and other APMs. 
  Basic understanding of major payment standards and regulations (3DS 2.x, PSD2, SCA, Open Banking) is a plus.

• Documentation: Experience maintaining documentation in Confluence.

• BI Tools: Experience or familiarity with Tableau, Power BI, or similar tools for building dashboards and visual analytics is a strong plus.