Partners Operations Specialist

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Partners Relations Specialist.

Here you'll play a crucial role in onboarding and supporting our partners, ensuring smooth operations. This is an exciting opportunity to join a global company with a professional, friendly and results-driven culture.

Reporting to: Head of Partners Support & Operations

Responsibilities:

• Assist in the onboarding of Affiliates / IBs / Money Managers and other company partners

• Assist with the day-to-day operational tasks of the partners’ department such as partner connections, withdrawals, commission payments, and troubleshooting

• Assist in the monitoring of affiliates and IBs activities to optimize partner performance and report suspicious activities

• Educate the partners on the company’s platforms, trading products, account opening/deposit and withdrawal procedures

• Proactively work to retain existing business and reactivate partners

• Update Partners team social media channels

• Maintain direct contact with affiliates and IBs via telephone, live chat and email, ensuring excellent service standards and loyalty

• Enforce prudent approach and due diligence to the regulatory framework as per the company policies, ethos and ethics

• Working with the team to ensure KPIs are met

• Supporting and assisting all departments as required

Candidate profile:

• Fluency in English 

• Preferable, but not required, fluency in other languages 

• Previous experience in customer service - oriented jobs

• A team player with excellent communication skills

• Strong willingness to learn and develop new skills

• Driven and results orientated

• Strong negotiation skills

• Computer literacy with excellent working knowledge of Microsoft Office applications

• Ability to work day or evening shifts
  

Our offer:

• A welcoming, young and multicultural team with approachable leadership.

• Real autonomy over a large growth budget, and the chance to contribute to a dynamic business in a growth phase.

• Support for your ideas and room to put your expertise into the company's best practices.

• Continuous personal development, a training and development budget, growth with the company and the opportunity to learn from industry leaders.

• Competitive remuneration, regular salary reviews and performance-based incentive schemes.

• A vibrant company life: from team activities to global celebrations.

Join our team and be a part of a professional, rapidly-growing company operating in a multicultural environment!