Operations Manager, Profitability

As an Operations Manager, Profitability at Mercuryo, you will own the day-to-day health of our unit economics — turnover, costs, margin, and conversion — across products in the Web3 and payments ecosystem. As margins get thinner and the product scope grows, profitability can no longer be controlled product-by-product on an ad-hoc basis. This role exists to make that control systematic, automated, and fast.

You'll combine hands-on analytics with process ownership: monitoring the numbers, building the guardrails that keep margin within target, and acting as the single point that connects cost-side data and data quality across teams. The end state you're driving toward is one where routine control runs without manual effort — and where launches are predictable and exception decisions are quick.

Your Role:

• Run regular monitoring of turnover, costs, profit, and conversion against target ranges — and progressively automate routine control so it no longer depends on manual checks.

• Build and maintain margin governance: margin floors, a pre-launch profitability checklist, and a registry of approved exceptions.

• Keep financial metrics (costs, margin, profit, conversion) within set targets and boundaries, and investigate the root cause when they drift.

• Own ad-hoc requests that sit at the intersection of teams — the cases where there's no clear owner and speed matters — and turn the recurring ones into systematic solutions.

• Act as the single synchronisation point for cost-side data and data quality between teams.

• Assess the impact of pricing and cost decisions on the profitability of a given channel or product.

• Test and assess new hypotheses related to profitability and unit economics.

• Keep related product documentation and reporting full and up-to-date.

• Perform other duties as required or assigned.

What We're Looking For:

• Bachelor's degree or equivalent in Finance, Economics, Tech, or a related field.

• 5+ years' experience in Analytics, Finance, or a related role in consulting / audit / fintech / product.

• Ability to pull and work through analytics independently — confident with SQL and dashboards, you don't wait on someone else to get to the number.

• Solid grasp of unit economics and the drivers behind costs, margin, and profit.

• Strong business analysis skills and sharp, structured logic — you can break an ambiguous problem down to its root cause.

• Detail-oriented, organized, and comfortable juggling multiple workstreams at once.

• Proactive mindset and a problem-solving attitude.

• Confident professional English — able to communicate fluently and clearly in both writing and conversation.

• Experience in a transactional business (such as payments processing) is an advantage.

• Experience in crypto industry is an advantage.

What We Offer:

• Competitive market rate salary and performance-based incentives.

• 22 days annual leave with an additional 6 company days, plus bank holidays.

• Comprehensive health insurance plans.

• Maternity & Paternity leave support.

• Extensive benefits program.

• Flexible work schedule and remote work options.

• Modern offices and co-working spaces across 6 countries.

• Working equipment.

• Professional development and training opportunities.

• Opportunity to shape the initiatives you’re working on.

• Diverse and friendly team.

• We are open-minded to new ideas.

Join Us!

If you're driven to be a part of the Web3 forefront and are keen to leave your mark on this rapidly evolving field, Mercuryo is an excellent choice. Discover our open positions and see how you can contribute to shaping the future!