Operations Associate

London, UK

At Dwelly, Operations means problem-solving at scale in the real world — agencies, landlords, tenants, payments, maintenance. We're looking for a Operations Associate to join one of our ops teams and run high-impact projects end-to-end: scaling processes that weren't built for our pace of growth, fixing what breaks as we integrate new acquisitions, and building the systems that let us run more agencies without adding headcount.

You'll be deployed where the impact is highest — your exact team and projects will evolve as the business does. This is a hands-on, high-exposure role designed as a fast development pathway into an Operations Manager position. You'll work directly with experienced operators and get more ownership in your first six months than most people get in three years.

If you want unparalleled operating experience at one of the UK's fastest-moving scale-ups, let's get in touch.

Key Responsibilities:

• Own ambiguous, cross-functional initiatives spanning operations, product, agency teams, and our maintenance provider network (maintenance supply management, process rollouts, SOP design and adoption, KPI dashboards, post-acquisition integration support, and more)

• Own the feedback loop for our maintenance provider platform and mobile app, relaying user feedback to the product team and vibe-coding fixes yourself

• Test and iterate scalable processes and playbooks, then take what works and roll it out across our acquired agencies (some UK travel required)

• Dig into data to identify the root cause of problems, propose solutions, and implement them yourself

• Execute initiatives to drive revenue from our ancillary services while maintaining exceptional landlord and tenant experience

• Build and optimise processes to improve speed, reliability, and cost-efficiency without compromising on service standards

Qualifications & Preferred Background:

• Experience in a fast-paced environment - investment banking, consulting, PE/VC - and/or 2+ years at a high-growth, AI-native startup

• You've built something 0-1 before

• Natural curiosity and a strong ability to break complex problems into smaller, actionable components

• Strong analytical skills and a genuine enjoyment of working with data

• An extremely structured, execution-driven working style with excellent attention to detail

• Hands-on AI fluency: you use LLMs daily to analyse, draft, automate, and build small tools - and you do it without waiting for engineers (expect to do exactly this in our interview process)

• Above everything, we hire for three traits:

  • High agency - a bias for action and relentless execution

  • High intelligence - you reason from first principles and learn fast (we hire for slope over intercept)

  • High integrity - you're open about what worked, what didn't, and what you don't know

Nice to have:

• Knowledge of SQL

• Experience in operational tech businesses, marketplaces, proptech, or service businesses

• Things you've already vibe-coded and shipped - side projects, automations, internal tools (show us)

Compensation & Benefits:

• Competitive salary based on performance, recognising exceptional contributions to our integration success.