Middle UX Researchers

 

We are Quadcode, a fintech company excelling in financial brokerage activities and delivering advanced financial products to our global clientele. Our flagship product, an internal trading platform, is offered as a Software-as-a-Service (SaaS) solution to other brokers.

The researcher analyzes user signals that may impact company goals together with the product team. The most interesting insights get picked up and worked through end-to-end.

Problem Hypothesis — The team formulates a problem for each insight and gathers as much information as possible about it. The researcher conducts interviews or usability tests with users to pinpoint exactly when and why the problem occurs.

Solution Hypothesis — The team designs several possible solutions, and the researcher validates each one with clients to confirm it meets their needs and is usable. Once validated, the solution moves into development.

By introducing a dedicated UX Researcher role, the company reduces the cost of testing hypotheses and ships functionality users actually expect. Over time, the role grows into organizing and running design sprints, actively coaching the product team to conduct research independently, and acting as an internal research resource for other teams. It also means taking a broad view of how each new product or feature fits into the current product and its future direction — owning changes to customer experience and tracking how the product ultimately reaches customers. Part of the time goes beyond core research into improving discovery processes, e.g., implementing an on-site survey tool or launching a satisfaction metric.

Build and maintain a customer knowledge base

Teach the team to run interviews and usability tests independently

Participate in product planning

Organize and run design sprints; serve as an internal research resource for other teams

Contribute to improving discovery processes (e.g., on-site surveys, satisfaction metrics)

3+ years of experience in UX Research

Experience building and developing products starting from the customer: interviews, tests, surveys, observations

Strong grounding in qualitative methods, especially in-depth interviews (genuinely enjoys running them)

Experience with quantitative methods (surveys, etc.)

Full-cycle research experience: study scoping/grooming, outreach, and participant recruiting

Experience implementing CustDev practices within working teams

Comfortable with high-uncertainty tasks and able to adapt existing methods to new contexts

Able to gather all information needed to work effectively

Reliable with deadlines and capable of planning own workload

Strong team player who can see tasks in a wider context and ask the right questions

High working pace; pushes themselves and colleagues

Autonomous and proactive; turns research findings into concrete actions

Fluent English and Russia required.

Background in statistics/analytics

Experience in trading or another regulated industry

Experience at Robinhood

Experience with a multi-market product

Experience building research ops from scratch

Knowledge of Spanish, Portuguese, Thai, or Arabic 

Remote work model;

Competitive remuneration;

Friendly, enjoyable and positive environment.