Junior Integration Launch Specialist

Who we need

Job responsibilities

• Supporting partner API integrations during onboarding and launch;

• Consulting partners and commercial stakeholders on API functionality;

• Handling requests coming through the ticketing system;

• Validating the quality of partner integrations;

• Logging information about integrating partners;

• Conducting Zoom/Google Meet calls with partners;

• Working with API logs and troubleshooting errors;

• Escalating requests to other teams when needed;

• Maintaining and updating the knowledge base.

Key qualifications

• At least 1 year of experience in API technical support (2nd–3rd line support)
  OR experience with API integrations, launch, and support of API clients;

• Time management, strong communication skills, proactivity, and willingness to learn;

• Confident experience working with APIs and Postman;

• Ability to persuade and influence stakeholders;

• Basic understanding of API integration design principles;

• Ability to read logs in JSON and XML formats;

• Understanding of CRUD principles;

• Ability to work with Google Docs;

• Ability to handle cross-functional / adjacent project tasks;

• English level B2 or higher (both written and spoken).

Preferred Skills:

• Experience with SQL, Grafana, and Kibana;

• Experience working with project-based tasks;

• Strong communication skills.

We offer you

• Flexible schedules and opportunity to work remotely.

• Ambitious and supportive team who love what they do, appreciate each other, and grow together.

• Internal programs for adaptation and training, development of soft skills, and leadership abilities.

• Partial compensation for participating in external training and conferences.

• Corporate English school: Group and individual lessons, speaking clubs with colleagues from all over the world.

• Corporate prices on hotels and travel services.

• MyTime Day Off - an extra non-working day without loss of compensation.