Junior Customer Support Chinese Agent

Limassol, Limassol

Join our dynamic team at IC Markets as a Junior Customer Support Chinese Agent and help shape the future of FinTech innovation. This full-time, on-site opportunity based in Limassol offers you the chance to make a real impact in a fast-paced and forward-thinking environment. Apply now and take the next step in your career with us!

Who We Are:

IC Markets, a global leader in trading with over 15 years of success, a strong international presence, and a team of skilled professionals, remains at the forefront of financial technology innovation. As an agile company that values growth and collaboration, we offer an exciting opportunity to be part of a dynamic industry where innovation meets excellence.

What You’ll Do:

Are you passionate about helping people and eager to dive into the world of financial markets? We're seeking a Junior Customer Support Chinese Agent who is open-minded, willing to learn, and curious about expanding their knowledge. We value team members with passion & patience, who embrace direct feedback, show accountability, and are committed to continuous learning and growth with a focus on efficiency. You should be transparent, responsible, and ethical in all your dealings.

What We’re Looking For:

As a Junior Customer Support Chinese Agent, you will be doing the essential work of keeping our clients happy and informed.

• Assisting clients in a friendly, helpful manner across various channels, including live chat, telephone, and email. You are the voice and face of our company.

• Educating clients on our company’s platforms, trading products, and all key procedures, specifically for account opening, deposits, and withdrawals.

• Analyzing and investigating trades to resolve client queries and technical issues.

• Maintaining the company’s high standard of client communication in every interaction.

• Working as part of a team to ensure all department Key Performance Indicators (KPIs) are met, focusing particularly on swift response times and high client satisfaction levels.

• Handling complaints in a professional and courteous manner, turning potential issues into positive experiences.
  

Qualifications:

• A Bachelor’s degree

• Proficiency in both Chinese and English

• Previous customer service experience

• Willing to work shifts

• Friendly and professional personality

To excel in this role, you should embody our core values, driving high Productivity and Efficiency, ensuring Quality and Accuracy, delivering an excellent Customer Experience, and demonstrating Adherence to Schedule.

Working Schedule:  Onsite, Monday to Friday

Working Shifts: Two weeks of day shift followed by two weeks of night shift.

Weekend Shift: A minimum of two weekend shifts per month, either a Saturday or a Sunday (Required after the probationary period)

Day Shift: 08:00 to 16:00 

Night Shift: 16:00 to 00:00 

Weekend Shift: 08:00 to 16:00 (Post-Probation)

Public Holidays: Voluntary Shifts

Why Join Us? Experience Rewards Beyond Just a Job! Because You Matter.

• Competitive Pay – We value you, not just your role. Our compensation reflects the skills and experience you bring to the table.

• Career Growth – Your journey is important. We’re here to support your development with ongoing learning and clear paths to advancement.

• Work-Life Balance – Time to rest is time to thrive. With 22 days of annual leave, your personal life is respected and prioritized.

• Wellness & Healthcare – Health comes first. Enjoy 12 paid sick days and full medical insurance coverage after 6 months, because your well-being is our priority.

• Future Security –
  We’re invested in your tomorrow. Participate in our Group Savings and Life Insurance Plan after 6 months.

• Snack Hub – We care about your daily comfort. Our fully stocked kitchen keeps you energized with fresh fruit, snacks, and beverages.

• Lunch on Us – Nourishment and connection matter. Enjoy a delicious daily lunch buffet with teammates.

• Paid Overtime – Your extra effort doesn’t go unnoticed. We recognize and reward the time you put in.

• Learning & Development – We believe in your potential. Dedicated budgets support your upskilling and curiosity.

• Referral Bonus – People matter here. Bring in great talent and get rewarded for growing our community.

• Team Spirit – Culture is everything. Join a team that celebrates together through events and team-building activities.

• MadBenefits - An exclusive employee perk platform offering hundreds of discounts on dining, retail, entertainment, and everyday essentials.

• Fitness & Recreation – Stay active and refreshed with access to gym facilities, organized sports, and relaxing spa treatments.

• Unwind Fridays – We’re human too. Enjoy a relaxed Friday drink with colleagues to close the week on a high note.