Junior Customer Success Manager EU/UK

We’re looking for a Junior Customer Success Manager to manage a portfolio of business customers, help them get value from Sumsub’s products, and drive customer retention and account growth.

What You Will Be Doing:

• Managing a portfolio of existing customers and acting as their main point of contact, understanding their business goals and building relationships with business and technical stakeholders.

• Holding regular customer meetings and quarterly business reviews to discuss product usage, success metrics, plans for future periods and next steps for driving relationships.

• Managing renewals and identifying potential churn risks, working with customers and internal teams to address them.

• Identifying and developing upsell and cross-sell opportunities based on each customer’s needs.

• Helping customers get more value from our products by explaining relevant features and guiding them through new functionality.

• Working with Sales, Solution Architects, Support, Product, and other internal teams to resolve customer issues and follow through on agreed actions.

• Sharing customer feedback internally to help improve our products and customer experience.

About You:

• Relevant experience in customer success, account management, business development, or a similar client-facing role in B2B SaaS, fintech, payments, or crypto, involving ongoing customer relationships.

• Understanding of customer retention, renewals, and account growth, with the ability to recognise relevant upsell and cross-sell opportunities.

• Ability to learn a technical product and explain its features and business value clearly.

• Ability to analyse customer usage and performance data and turn it into clear insights and recommendations.

• Strong organisational skills, with the ability to prioritise across multiple accounts, take initiative, and follow through on commitments.

• Advanced English, with the ability to confidently lead customer calls, present findings, and communicate clearly in writing.

• Familiarity with KYC, KYB, AML, or fraud prevention would be a plus.

What We Offer:

• Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers.

• True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.

• Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year.

• Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone.

• Compensation. We offer fair and transparent pay, benchmarked to the market.

• Truly global. We work across continents and time zones, with teammates and customers from all over the world.

• Growth built in. Clear goals, open feedback and personal development plans.

• Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year.

• Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.

• Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind.

The hiring stages: TA screening -> Test Assignment -> Hiring Manager Interview -> Final Interview.

Sounds like a great opportunity for your career development? Then go ahead and apply!

We are a global community of innovators, creators, and thinkers, and we believe that diversity fuels our innovation. Sumsub is proud to be an equal opportunity employer, committed to building a diverse and inclusive workforce.