Junior Business Analyst [Origination delivery]

We’re looking for a Business Analyst to join our Delivery Platform, responsible for delivering Plata cards and banking products directly to customers. This role focuses on the postal deliveries — one of the methods of delivery products to our clients. This is a business- and operations-heavy role with strong exposure to product development and communication with partners. You’ll work closely with product, analytics, and engineering to build scalable processes, improve efficiency.

Challenges that await you:

• Develop business and operational processes for the Postal direction

• Work deeply with the partners (we use several partners for postal deliveries)

• Design interfaces and solutions within internal systems

• Participate in team development

• Work with the backoffice system

• Design, document, and maintain operational regulations, workflows, and standards

• Critically assess incoming requests, identify root causes of problems, and challenge initial assumptions when necessary

• Own and manage the business backlog: collect requests, structure them, prioritize, and plan delivery

• Write clear and structured requirements for development teams

• Define tasks, track progress, and control delivery timelines

• Work with product analysts to define business and operational metrics, track performance, and measure the impact of changes

• Monitor and improve key metrics related to delivery efficiency, productivity, and quality

• Collaborate cross-functionally with Product Managers, Engineers, Analysts, and Operations stakeholders

What makes you a great fit:

• Strong business mindset with hands-on experience in operational environments

• Proven ability to work with business and product metrics, define KPIs, and use data for decision-making

• Experience collaborating with product analysts and translating insights into actionable changes

• Excellent communication skills — confident working with large operational teams and senior stakeholders

• Strong critical thinking: ability to question inputs, identify inconsistencies, and focus on real problems

• High level of structure and organization — comfortable managing complex processes and multiple streams of work

• Experience in task decomposition, prioritization, and deadline control

• Ability to write clear, structured requirements and work effectively with engineering teams

• Strong stakeholder management and expectation-setting skills

• B2 or higher English level for effective communication with an international team

Your bonus skills:

• Experience in Contact Centers / Telesales / Customer Support / Customer Care / Delivery / Operations

• Experience working in large operational organizations with significant frontline staff, such as:

  • delivery services

  • logistics or warehouses

  • couriers or drivers (marketplaces, fintech, e-commerce)

• Experience or understanding of people management, motivation systems, or operational leadership

Our ways of working:

• Innovative Spirit: A commitment to creativity and groundbreaking solutions

• Honest Feedback: valuing open, transparent communication

• Supportive Team: a strong, collaborative community

• Celebrating Achievements: recognizing our wins together

• High-Tech Environment: a team full of smart and revolutionary people who date to challenge the status quo of incumbent finances

Our benefits:

• Relocation support to Mexico with assistance for the employee and their family

• Flexible work from one of our offices or remote

• Healthcare Coverage

• Education Budget: Language lessons, professional training and certifications

• Wellness Budget: Mental health and fitness activity reimbursements

• Vacation policy: 20 days of annual leave and paid sick leave