IT Support Engineer

About the Role

You will own the reliability, security, and day-to-day effectiveness of our IT environment. Your job will be to make sure people can work securely, without friction, in a regulated environment with a hybrid workforce.

You’ll manage endpoints, office networks, access to systems, and IT processes end to end. You’ll be helping with onboarding and offboarding, compliance, documentation, and continuous improvement of existing processes. When something is fragile, you strengthen it before it breaks.

What you will do

• Provide hands-on support for Windows and macOS endpoints in an enterprise environment.

• Manage office IT infrastructure, including networks, Wi-Fi, and shared hardware.

• Administer user accounts and access across SaaS tools such as Google Workspace, VPNs, Git, and other internal systems.

• Own endpoint security, patching, and compliance reporting in a regulated environment.

• Run onboarding and offboarding processes that are secure, auditable, and calm under pressure.

• Maintain clear, current documentation and asset inventories.

• Identify weak points in IT processes and fix them, rather than working around them.

• Communicate clearly with non-technical colleagues and senior stakeholders alike.

What We’re Looking For

• Proven experience supporting both Windows and macOS endpoints in a single organisation.

• Strong understanding of enterprise infrastructure and office networks.

• Hands-on administration of user accounts and SaaS access.

• Practical experience with endpoint protection, patching, and compliance reporting.

• High standards for documentation, reporting, and operational discipline.

• Personal ownership, reliability, and the ability to manage your own workload without supervision.

Nice-to-haves

• Ability to define and improve IT solutions and processes based on user insights through automation or tooling.

• Experience validating improvements through tests or pilots before wider rollout.

• Exposure to fintech or other regulated environments.

• Russian language proficiency would be a bonus.

How We Work

We’re a lean, fast-moving team that values clarity, ownership, and transparency.
You’ll have the freedom to experiment, the responsibility to follow through, and the backing of a team that values clear thinking and open dialogue. We believe in solving problems at the root, not just treating the symptoms.

What We Offer

Impact from day one
You’ll take on meaningful work from the start, tackling real challenges that drive the stability, efficiency, and growth of our business.

Room to grow
As we scale, you’ll have opportunities to expand your responsibilities, influence how we work, and help shape our long-term direction.

Transparent and open culture
We share decisions openly, keep communication channels clear, and encourage collaboration across every part of the business.

Supportive, high-calibre team
Work alongside talented professionals who are experts in their fields — smart, driven, and generous with their knowledge.

Our Hiring Process

1. Introductory call with our Talent team

2. Gamified cognitive assessment to understand how you think and problem-solve

3. Competency interview focused on your experience and technical expertise

4. Senior leadership interview to explore alignment with our culture, values, and strategic direction