IT Operations Specialist

As IT Operations Specialist, you will own the operational and technical backbone of Pink Elephant: the accesses, domains, deployments, billing settings, and infrastructure details that currently distract the core team from working on the main product. This is not a core product engineering or architecture position. The value of this role is closing technical admin tasks quickly, carefully, and independently, and helping the team take small exploratory projects from zero to a domain with  users.

Responsibilities: What You Will Drive

Company technical administration

• Configure DNS records, domains, and Cloudflare;

• Add and remove users across services during onboarding and offboarding;

• Manage access in GitHub, Google Workspace, DigitalOcean, Cloudflare, and other services;

• Update payment cards and billing details in SaaS services;

• Make sure critical services never go down due to payments, access, or misconfiguration;

• Help team members with technical questions about accounts, access, and services.

Supporting exploratory project launches

• Help product managers and other team members take small prototypes and MVPs from “working code” to “available on a domain and usable by first users”;

• Set up repositories, GitHub Actions, environment variables, deployment, domains, SSL, and basic infrastructure;

• Deploy to DigitalOcean and Cloudflare, and occasionally Google Cloud, AWS, or other simple platforms;

• Support simple MVPs where launching fast and testing a hypothesis matters more than building complex architecture.

Experience: What You Bring

Technical foundation

• Confident understanding of DNS, domains, SSL, and basic networking;

• Hands-on experience with Cloudflare;

• Experience with DigitalOcean or similar cloud/VPS/PaaS services;

• Solid understanding of GitHub, repositories, access management, and GitHub Actions;

• Basic experience deploying web applications;

• Understanding of environment variables, secrets, API keys, and basic security hygiene.

Working style

• Careful and precise with access, payments, and production settings;

• Independent: able to figure out an unfamiliar SaaS service and see a task through to the end;

• Reliable and responsible; the role involves access to critical company accounts.

What We Don’t Expect

• Designing the architecture of the core product;

• Being a senior backend or frontend engineer;

• Building enterprise-grade infrastructure;

• Doing core development on Claro.

Who You Are

You have already been the “technical person for everything” at a startup, an agency, a small product company, or an internal ops team. You can set up a domain, get an application running, sort out GitHub Actions, update a billing card, grant access, fix a broken deploy - and meticulously document what was done.