IT Administrator

Mayflower is a profitable technology company with more than 10 years of industry experience. We build and operate large-scale products that handle millions of interactions every day, creating seamless experiences for users across the globe.

Right now we are looking for a IT Administrator to join our team.

Key Responsibilities:

Service Delivery:

• Lead high-level incident resolution and service optimization, handling escalated tickets from Level 1 and Level 2 support teams.

• Conduct root cause analysis for complex issues, implement proactive monitoring to minimize downtime, and ensure SLA compliance across all IT services.

• Collaborate with end-users, vendors, and stakeholders to deliver reliable, scalable solutions.

• Mentor junior team members on best practices and actively contribute to service improvement initiatives.

Infrastructure:

• Manage and optimize core IT infrastructure, including physical/virtual servers, cloud environments, networking (switches, firewalls, VPNs), and virtualization platforms.

• Perform capacity planning, performance tuning, security hardening, and disaster recovery testing.

• Deploy and maintain infrastructure automation tools (e.g., Terraform) to ensure high availability and scalability for enterprise systems.

Backup & Recovery:

• Maintain enterprise backup and recovery strategies, ensuring data integrity, encryption, and offsite replication.

• Coordinate failover procedures and conduct periodic restore drills.

• Monitor backup success rates, retention policies, and recovery time/point objectives (RTO/RPO) to mitigate risks and ensure business continuity.

Requirements

You’ll thrive here if you have

• 5+ years of relevant IT administration experience.

• Advanced English level.

• Solid understanding of IT infrastructure as a service to internal users.

• Strong background in system administration and network engineering.

• Practical experience managing VPNs, SaaS systems, and user access lifecycles.

• Proven ability to lead end-user support (both in-person and remote) with structured processes.

• Experience with procurement and vendor management.

Nice to have:

• Experience implementing SaaS management optimization tools.

• Experience with network monitoring and alerting systems.

• Background working with network integrators or communication service providers.

• Proficiency with Cisco routers, switches, firewalls, wireless APs, and controllers.

• Cisco certifications (CCNA or higher).

• Experience with JAMF Pro and Apple ecosystem management.

• Experience with Intune and Windows ecosystem management.

• Familiarity with video conferencing solutions (e.g., Polycom, Logitech).

What We Offer:

• EU-based employment contract and a 3-year Cyprus work visa with full support for your relocation and visa processes, including assistance for your family.

• EU passport. Opportunity to obtain an EU passport after 4 years of residence

• Full relocation package: flights to Limassol for you and your family, a company-covered apartment for the first month, and full relocation support to make your move smooth and hassle-free.

• Transparent performance reviews twice a year, with bonus opportunities and salary adjustments.

• Private medical insurance for you and your family

• Corporate mobile plan (unlimited in Cyprus with roaming included)

• Mindfulness & well-being support, including psychological assistance with 50% coverage.

• 50% coverage of school and kindergarten fees for your children.

• Fully covered sports benefits, and also access to in-house electric scooters and bike rentals

• Professional growth support: language courses, conferences, training programs, and coaching.

• Peer recognition program: receive and share kudos for great work.

• A fully equipped office in Limassol’s city center, with everything you need for deep work and collaboration.

• Free breakfasts and lunches in the office and an in-house coffee bar with high-quality drinks and a health bar stocked with nutritious snacks.

• A strong engineering culture: international teams, corporate events, team buildings, and hackathons — because great work happens in great communities.
  

Recruitment Process:

1. HR interview (40 min)

2. Technical interview

3. Final interview