Global HR Operations Lead

Joom Group is an international tech-centric group of e-commerce companies founded in 2016 in Latvia. We are here to transform the largest industry in the world, global trade, making it more transparent, efficient, and technology-driven.

Today, Joom Group brings together the following businesses: Joom, a global cross-border marketplace; JoomPro, the first and only end-to-end cross-border B2B marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group’s offices are located in China, Brazil, Portugal, Latvia, and Germany, with headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses, and products.

We are looking for a strategic HR Admin Lead to oversee our global personnel operations and lead a distributed team of three people across Brazil, Portugal, and Russia. This is a "builder" role: you will audit our international setups (from Portugal to Mexico), fix gaps, and design scalable processes from scratch.

Responsibilities

• Take full ownership of personnel administration and compliance across Portugal, Germany, Latvia, Armenia, China, Brazil, and Mexico

• Lead a distributed team of three based in different global offices

• Oversee the full employee lifecycle (hires, transfers, terminations, relocations) and develop all supporting HR documentation

• Manage international payroll by building effective cooperation with providers across different jurisdictions

• Oversee employee insurance programs across international locations

• Analyze, optimize, and automate HR administrative processes

Requirements

• Proven experience in managing teams, including distributed or international setups

• English language proficiency at Upper-Intermediate (B2) level or higher

• Proven experience in managing teams, including distributed or international setups

• Expert knowledge of labor law and personnel administration (HR records management)

• Experience working with international employees and foreign legal entities

• Track record of automating HR processes

• Advanced Excel skills

• High level of autonomy, initiative, and ability to stay updated on legislative changes

We offer

• Compensation package: base salary and performance-based bonuses

• Office-first: flexible hours with a possibility to work remotely 52 days per year, and 22 days of paid annual leave

• Care & Wellbeing: health insurance (including dental care) for employees and their children, daily meal allowance, and 100% paid sick leave

• Relocation Support: full assistance for a smooth relocation for the employees and their family

• Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English & Portuguese courses

• Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work

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