Head of VIP Support

ChillBase is an independent game studio. We build only the products that truly excite us — and that’s our core value. Our projects are already live and continue to grow rapidly. We care deeply about quality, but rigid corporate hierarchies are not part of our culture.

Together, we are developing One State unique mobile Social RolePlay game, which is played by millions of people worldwide. For each region, our international Community team develops unique methods for interaction with the community, including not only engagement in social media but also support for in-game activities.

What you will be doing

• Owning the full lifecycle of VIP players, from identification and onboarding to retention and reactivation

• Building and leading a team of VIP managers

• Developing and executing VIP strategy aligned with the overall product strategy

• Working with segmentation, loyalty programs, tier systems, and bonus mechanics

• Defining KPIs for the VIP function and building reporting systems

• Hiring, training, and developing a team of VIP Account Managers

• Personally managing key VIP accounts

• Collaborating with product, product marketing, and monetization teams to create personalized campaigns

What we want to see:

• At least three years of experience in VIP management

• At least two years of experience managing a team

• Proven track record of building and scaling VIP departments

• Strong understanding of the VIP ecosystem

Additionally, it would be great to have

• Experience in iGaming