Payment Operations Manager

Joom is a global cross-border marketplace where millions can find anything they want at fair prices. Joom helps consumers to make shopping easy and entertaining and provides access to interesting and unique goods from around the world.

Joom is one of the key businesses of Joom Group, an international group of tech-centric group of e-commerce companies founded in 2016 in Latvia. Joom also includes other businesses: JoomPro, the first and only end-to-end cross-border B2B marketplace; JoomPulse, an AI analytics tool for Mercado Livre sellers; and Onfy, a pharmaceutical marketplace in Germany. Joom Group has offices in Latvia, China, Germany, and Brazil, with its headquarters in Lisbon, Portugal. We work as one international team, sharing knowledge and collaborating across countries, businesses and products.

Every day, our platforms process hundreds of thousands of transactions across more than 40 currencies. As we expand into new markets and onboard new partners, we are rapidly scaling our payment infrastructure. We are now looking for a Strategic Partnerships & Payment Operations Manager to lead this direction.

Responsibilities

• Analyze financial flows to identify the most relevant payment methods for specific regions (Europe, Asia and LatAm)

• Act as the primary lead for payment partners, negotiate commercial terms, and lead the legal contracting process

• Launch and scale new payment methods across Joom Group’s business units globally

• Design and implement merchant payout processes in compliance with PSD2 standards

• Track payment and refund metrics to uncover insights and identify conversion bottlenecks

• Maintain existing relationships with major international payment systems, monitoring payment performance and troubleshooting contract issues

• Act as the key stakeholder for a dedicated project team to ensure technical integration of signed solutions

Requirements

• A proven track record of signing and closing deals with payment systems or large-scale merchants

• Deep understanding of the European payment landscape

• Technical knowledge of online payments and acquiring processes

• Proficiency in PCI DSS compliance

• Proven ability to lead end-to-end delivery of complex payment features

• Strong negotiation skills

• Fluent English

Preferred

• Fluent Chinese

• Experience with Asian and LatAm markets

• Experience building or designing payment solutions/architectures from a product perspective

Benefits

• Compensation package: base salary and performance-based bonuses

• Care & Wellbeing: health insurance (including dental care) for employees and their children, daily meal allowance, and 100% paid sick leave

• Relocation Support: full assistance for a smooth relocation for the employees and their family to Lisbon, Portugal

• Team & Growth: collaboration with colleagues across Portugal, Brazil, Latvia and China, with opportunities for promotions, professional trainings, and English & Portuguese courses

• Community & Engagement: annual team building activities, knowledge-sharing workshops, and a strong sense of team work