Head of Payments

We're looking for a Head of Payments who will drive revenue growth through payment infrastructure, billing logic, and optimization of the payment experience. It's a player-coach role: you'll dive into the architecture and work closely with the team to understand exactly how the payment system works end-to-end, staying hands-on enough that nothing is a black box. From there, you'll drive the company's growth into its next stage across Tier 1-2 markets - with full ownership of strategy, infrastructure, PSP and acquiring relationships, payment performance, risk, and payment economics. The infrastructure already exists, so the mandate isn't to start from zero: it's to take a working multi-PSP orchestration setup and grow it into a Billing-as-a-Service platform, with direct influence on how Payments looks as a mature business function.

Responsibilities:

• Own and evolve the company's payment strategy, balancing revenue growth, retention, payment performance, and scalability
• Own the payment infrastructure end-to-end: multi-PSP setup, acquiring strategy, orchestration, routing, MID portfolio, and processing resilience
• Drive subscription billing performance - approval rate, renewal performance, failed payment recovery, and involuntary churn
• Manage PSP and acquirer relationships: onboarding, commercial negotiations, performance management, and escalations
• Own payment economics - processing cost, provider mix, and routing efficiency - balancing conversion, cost, and risk
• Manage the payment risk profile: fraud, chargebacks, refunds, disputes, and compliance with PSP/card scheme monitoring programs (VAMP, SMMP)
• Build Payments into a mature, self-sufficient function: team structure, ownership model, reporting, monitoring, and automation
• Partner cross-functionally with Product, Growth, Billing Engineering, Finance, and Legal on any initiative where payments affect revenue, scalability, or risk
• Lead and grow the Payments team, including introducing AI tools and automation into support workflows.

What we look for:

• 5+ years of experience in payments, acquiring, billing, or payment operations on the merchant side, in B2C
• Hands-on experience with subscription payments: initial charges, renewals, retries, dunning, and failed payment recovery
• Experience building or significantly scaling multi-PSP/multi-acquirer infrastructure - routing, orchestration, cascading, failover, MID strategy
• Track record of direct PSP and acquirer negotiations: evaluation, onboarding, underwriting, commercial terms, and escalation management
• Demonstrated, quantifiable impact on approval rate, renewal rate, or recovery rate - able to walk through before/after numbers
• Strong understanding of payment risk: chargebacks, fraud, disputes, and card scheme monitoring programs
• Experience managing a team and building processes from the ground up
• Experience operating across international, multi-product/multi-entity setups
• Upper-Intermediate English or higher.

We offer:

• Full ownership of the Payments function: strategy, infrastructure, PSPs/acquiring, payment performance, risk, and payment economics
• Direct impact on revenue, retention, and risk, with close collaboration with founders and C-level leadership
• High autonomy in decision-making: the freedom to choose approaches, prioritize initiatives, and shape the Payments roadmap
• The opportunity to build and scale the Payments function, evolving it into a mature, autonomous business unit
• A broad scope to scale payment infrastructure across multiple products, markets, legal entities, and PSPs, making the role both technically complex and strategically interesting
• Room to grow strategically: from hands-on ownership to driving provider strategy, market expansion, and payment unit economics.