Head of Operations

The Head of Operations will be building lean, effective company operations that reduce friction and improve execution. He/she will own internal processes, communication flows, tools, and cross-functional coordination, as well as orchestrate strategic initiatives outside product and development delivery.

Job Responsibilities

Company Operations

• Build and improve internal processes that help teams work faster and with less friction.
• Define clear ownership, handoffs, and decision-making flows between teams.
• Find and remove operational bottlenecks, duplicated work, and unnecessary bureaucracy.
• Improve how information moves across the company: meetings, updates, documentation, and escalation paths.
• Build and manage a team responsible for internal operations and non-development project coordination.

Planning and Reporting

• Support company planning, goal-setting, and review cycles.
• Help leadership turn company priorities into clear operational plans.
• Build simple reports and dashboards for internal operations and strategic initiatives.
• Track progress, results, risks, and blockers.
• Use data and feedback to measure impact, improve decisions, and drive continuous improvement.

Strategic Initiatives

• Lead strategic initiatives outside product development.
• Turn leadership priorities into clear plans, owners, timelines, and expected outcomes.
• Coordinate cross-functional work between departments such as Brand, Finance, Legal, People, Office, etc.
• Keep stakeholders aligned and make risks, blockers, and decisions visible.

Internal Tools and Systems

• Own the company’s internal tools for planning, task tracking, reporting, documentation, and collaboration.
• Select, improve, and simplify tools used by teams.
• Drive adoption of tools and make sure they are used consistently.
• Identify where automation or AI can reduce manual work.