Head of Customer Trust

Mission

As a Head of QA at Smartcat, your mission is to be a company-wide centre of QA excellence, elevating our product quality to match that of top-tier tech companies. You will innovate testing strategies, enhance cross-department collaboration, and lead the QA team towards excellence, ensuring Smartcat exceeds customer expectations in reliability and user experience.

Outcomes

• Build a quality management system to reduce the number of production bugs by 50%.
  This involves setting up a framework that ensures consistent quality throughout the development lifecycle and resolving defects before deployment

• Collaborate with Engineering Directors to create an effective automated testing process, including end-to-end, unit, and API tests, and facilitate interaction with product teams

• Develop a testing process with developers’ involvement to integrate testing into the development process and engage developers in quality maintenance

• Define quality metrics and test strategies to develop testing procedures. Select metrics that guide test planning and strategy, assessing the testing process's efficiency and the effectiveness of test cases

• Continuously implement AI-based QA approach

Requirements

• Have at least 10+ experience as QA engineer, out of them 5+ years as QA lead of 5+ people

• Established testing processes and supported them

• Know and value standards of quality, software testing methodologies, and test design techniques

• Have 5+ years of practical experience in test process automation with REST API and UI on any high-level programming language (C# is preferable)

• Know why and how to bring testing outside the boundaries of the QA team

• Have experience with Selenium Webdriver, Git, and Allure. Knowledge of Docker and DevOps practices will be a considerable advantage

• Ready to work in a dynamic atmosphere of a startup and not limit yourself to a simple following of instructions, but rather desire to bring something new to the table 

• Have no fear in making decisions and can provide results in set time frames.

• Will be an advantage: experience in hiring team members; capability to motivate, teach and help team members reach personal goals; practical experience in integrating automating testing processes. 

Why joining Smartcat might be your best move so far

• Fully remote team
  We are a global team of 180+ enthusiastic people spread across 30 countries. We have been fully remote since 2020, with some locations populated with more Smartcatters than others, such as Boston, NYC, SF, the Bay Area, London, Lisbon, and Yerevan.

• Innovating the $50 Billion-old industry
  Smartcat’s innovative business model taps into this $50B language translation industry with a platform allowing enterprise end users to stop using traditional outsourcing and enjoy easy-to-use AI-powered SaaS that delivers immediate high-quality results at a fraction of the cost.

• High impact role enabling innovation and inclusion in organizations
  You will enjoy building with us. You will drive changes in how an old-fashioned global language industry operates while improving how hundreds of thousands of people work and millions of people exchange knowledge and ideas worldwide. 

• Join the rocketship to scale-up 10x and beyond together
  We are looking for someone to become an integral part of our team and play a crucial role in the most exciting part of our journey: transitioning from a post-Series B startup to a company exceeding $100M in ARR and $1B in valuation. Our journey isn’t for the faint of heart. We are growing at 150% YoY, thanks to our strong product-market fit and high-performing team.

• Smartcat Culture: Where Diversity Meets High Performance
  At Smartcat, we are committed to building a culture that highlights respect and appreciation for each individual's unique background and perspective, while maintaining a strong focus on results and clear, honest and direct communication. We believe in welcoming everyone and fostering an inclusive environment where team members can be their authentic selves at work. Our commitment to diversity and inclusion is steadfast, and we stand firmly against discrimination and harassment.