Head of Compliance Operations

Walt (formerly Wallet in Telegram) is a Telegram-native all-in-one crypto app, used by tens of millions of people worldwide. Walt provides trading, investing, multi-chain ownership and the rails that connect everyday Telegram users to the broader crypto economy. Walt is built by The Open Platform (TOP), deeply integrated with TON blockchain and operating as part of Telegram's financial ecosystem.

We are looking for a Head of Compliance Operations to lead our compliance operations team and drive the next stage of its development.

You will own operational performance, workforce planning, and the quality of case handling. Working closely with team leads and compliance specialists, you will build efficient, scalable processes that balance effective risk controls with timely decisions and a smooth customer experience.

A key part of the role is transforming compliance operations through AI and automation. Working closely with Product, Compliance QA, and automation teams, you will translate compliance requirements into clear, risk-based workflows and guide the team’s transition toward reviewing automated decisions and handling complex cases and exceptions.

This role reports directly to the COO.

Responsibilities:

• Lead day-to-day operations across AML Monitoring, KYC, Fraud Prevention, and P2P compliance, ensuring timely, consistent, and high-quality case handling.

• Own queue management, workload distribution, capacity planning, and staffing.

• Establish and monitor metrics covering processing speed, quality, productivity, cost, and customer experience.

• Develop team leads, set clear expectations, and build accountability for team performance.

• Identify operational bottlenecks and improve workflows, tools, and team structure.

• Partner with Product, Compliance QA, and automation teams to refine review procedures, decision rules, and escalation criteria.

• Develop more targeted, risk-based reviews informed by customer context and transaction history to improve risk detection and reduce unnecessary restrictions.

• Drive the operational adoption of AI and automation, updating procedures, training, and team responsibilities.

• Build processes for reviewing automated outcomes, identifying errors and exceptions, and using findings to improve rules and workflows.

• Adapt workforce planning and team capabilities as automation changes the volume and complexity of manual work.

• Work closely with compliance leadership and customer-facing teams to ensure reviews remain effective, proportionate, and clear to customers.

Requirements:

• Experience leading compliance operations or other customer-facing operational functions in a fintech, neobank, payment provider, or bank, with practical exposure to compliance, AML, fraud prevention, or customer review processes.

• Strong operational management skills, including queue management, capacity planning, staffing, performance management, and quality control.

• A track record of improving operational efficiency while maintaining or improving quality and customer experience.

• Experience managing teams through team leads and developing frontline managers.

• The ability to translate compliance requirements into clear procedures, decision rules, and actionable guidance in collaboration with compliance specialists.

• Confidence using operational data to identify bottlenecks, prioritise improvements, and measure results.

• A flexible, customer-focused mindset, with the ability to challenge established approaches constructively and balance risk controls with business and customer needs.

• Strong communication and stakeholder management skills, with the ability to build trust, align different perspectives, and drive change through collaboration.

• Experience leading teams through change while maintaining focus and sound judgement under pressure.

• A practical interest in AI and automation, with a willingness to experiment, evaluate results, and adapt processes as technology evolves.

• Advanced English proficiency, both written and spoken; Russian language skills are a strong advantage.

• Experience in crypto or digital assets is a plus.

Why it is a fantastic opportunity:

• Our business is growing at an exponential scale.

• Non-bureaucratic management that focuses on results.

• Regular performance reviews to assess your progress.

• Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.

• Compensation for medical expenses.

• Provision of necessary equipment.

• Employees get access to the most advanced AI models via mira.tg.

• 20 working days of paid vacation annually.

• 11 days off per year.

• 14 days of paid sick leave to support your health and recovery when needed.