Embroidery & Digitization Quality Lead

The Partner Operations Quality team at FYUL is responsible for quality outcomes across third-party fulfillment partners worldwide. We set the standards, manage partner performance, and drive the improvements that directly impact merchant and customer experience.

We are looking for an Embroidery & Digitization Quality Lead to own the EMB quality agenda end-to-end. This is a senior individual contributor role at the intersection of craft expertise, quality systems, and partner management. The right person comes from the industry — someone who has lived inside production environments, understands what good digitization looks like at scale, and can translate that knowledge into frameworks that take our embroidery quality to the next level. This is not a role for someone who maintains what exists; it is a role for someone who sees the gaps, defines what better looks like, and builds the systems to get there.

Your daily tasks will include:

• Defining, owning, and continuously raising quality standards and acceptance criteria for digitization output across all production partners — both in-house facilities and outsourced fulfillment partners — acting as the internal authority on what "good" looks like.

• Engaging with digitization partners on quality — assessing digitization output, running capability reviews, driving performance improvement, and evaluating alternatives where standards are not met; and working with in-house and partners production facilities on embroidery production quality outcomes.

• Building and owning the quality measurement framework: identifying the KPIs and metrics that track EMB and digitization quality performance over time, and using data to drive decisions.

• Creating digitization guidelines, SOPs, and technical briefs that internal teams and external partners can follow and be held accountable to — documentation that works without hand-holding.

• Identifying and driving improvements to how merchants and customers engage with embroidery — design tool guidance, pre-submission quality checks, and AI-assisted tooling to surface issues before they reach production.

• Collaborating cross-functionally with Operations, Merchant Success, and Product/Tech teams to align on quality initiatives and embed standards into tooling and processes.

While this position is remote-friendly, the ability and willingness to travel to production sites is essential to effectively manage quality standards.

Your qualifications:

• Strong stakeholder management skills — able to navigate multiple internal and external stakeholders with competing priorities, build alignment, and drive decisions across functions.

• Hands-on digitization expertise with professional software (Wilcom) — deep knowledge of stitch types, underlay techniques, pull compensation, density settings, and fabric-specific requirements across commercial production environments.

• Demonstrated experience writing or owning digitization standards, quality acceptance criteria, or partner briefs — not just working within someone else's system, but building and maintaining one.

• Experience engaging with digitization partners on quality — output assessment, standards enforcement, and performance improvement — as well as working with in-house and outsourced production facilities on embroidery quality outcomes.

• Proven ability to build QA scorecards, audit frameworks, and defect tracking systems — skilled at translating visual quality outcomes into measurable, trackable KPIs.

• Comfortable with data: reads performance dashboards, identifies trends, and uses data to support prioritisation and recommendations to cross-functional stakeholders.

• Excellent English (written and spoken); experience working across international production networks; able to translate technical digitization constraints clearly for non-technical audiences.

What we offer:

• A global, inclusive team that’s as supportive as it is ambitious and serious about getting things done

• An opportunity to work remotely or in a modern and welcoming office in Riga

• Flexible working hours (start your day as early as 8 am or as late as 11 AM)

• Private health insurance

• 2 extra paid days off to focus on your mental or physical well-being

• 1 extra paid day off to celebrate a Birthday or any other celebration of your choice

• Access to mentorship, internal meetups, and hackathons, both on-site and online

• Free and healthy lunch if you work from the Rīga office

• Design and order your own merch using our platforms with an employee discount

• Exciting team-building events and parties you’ll never forget!