Education Specialist

Sumsub is the first AI-powered trust infrastructure for compliance operations at scale. It connects identity and business verification, fraud prevention, transaction monitoring, and risk workflows, helping teams reduce manual work and enter new markets.

We are looking for an Education Specialist to join our Customer Support Team & help new colleagues get up to speed fast and keep our shared knowledge sharp!

What You Will Be Doing:

• Help new hires through their first weeks so they get comfortable with our tools and workflows and can start making an impact from day one.

• Design and build full courses on our LMS platform.

• Create clear, user friendly materials & Knowledge Base articles that make our procedures easy to follow, whatever the reader's technical background.

• Organize and run webinars, workshops & training sessions for our teams.

• Design and deliver presentations for different audiences.

About You:

• Ability to read and write basic SQL queries.

• Log search skills (e.g. Kibana, Grafana loki, etc.)

• You're comfortable leading online training sessions and can keep an audience engaged from start to finish.

• You're good at turning complex technical information into simple, easy to follow guides.

• You take strong ownership and work well with minimal supervision, being able to multitask and prioritize.

• You can spot knowledge gaps before they become problems.

• Proven track record of onboarding new colleagues and helping them reach their full potential.

• Experience in B2B Customer or Technical Support (L1, L2 or L3).

It's a big plus if you have:

• Experience building courses in an LMS (Cypher LMS in particular);

• Hands-on experience with Zendesk, Intercom, Confluence, YouTrack or ClickUp/Monday;

• A basic understanding of HTTP requests and status codes, REST APIs and JSON.

What We Offer:

• Remote-first, trust-based culture. Work from the place that works best for you. No mandatory office days, no attendance trackers. In some locations, we provide offices or coworking spaces, but the choice is yours.

• True flexibility. We do not fix you to a 9-to-5 schedule. You can adjust your working hours when needed, as long as your day stays productive and in sync with the team.

• Extra time off. Your birthday is a holiday here. Add to that 10 personal days each year, seven sick days without paperwork, and extra time to enjoy Christmas and New Year. Time to rest is part of the deal.

• Work that matters. Our mission is to build a digital world that is secure, accessible and inclusive for everyone. From fighting fraud to making online services easier and safer to use, your work will have a real impact on how people experience trust online.

• Compensation. We offer fair and transparent pay, benchmarked to the market.

• Truly global. We work across continents and time zones, with teammates and customers from all over the world. You will run campaigns that cross borders, cultures, and languages, and see your ideas land worldwide.

• Growth built in. Clear goals, open feedback and personal development plans. We support your progress with learning opportunities and by covering role-specific events, from design conferences to marketing forums.

• Celebrating your big moments. We are proud to support you through life’s biggest journeys with dedicated financial bonuses for both marriage and welcoming a new baby to your family.

• Team offsites. Sometimes just Slack is not enough. That is why we meet in person a few times a year. Trips are fully covered, so you can meet, collaborate, and recharge together.

• Getting you set up. We make sure you have access to the tools and hardware you need to do your work well.

• Friendly by design. Our logo is a dog for a reason. We keep things human, open and kind. We welcome individuality, quirks and different perspectives, because that is what makes our work smarter and more fun.

The hiring stages: TA screening -> Test Assignment -> Hiring Manager Interview -> Final Interview (optional).