We’re a small team, growing fast with huge momentum - join early.

As our Director of Customer Success, you'll own account management, customer support, and ERP consulting. You'll build and lead a high-performing team, driving customer adoption, retention and long-term growth.

This is an intense, hands-on role with full ownership. We expect you to push for excellence and raise the bar.

📍 Location: New York City HQ, 7 World Trade Center

Where you'll create impact

• Own e2e account management outcomes: Manage key customer relationships, run success plans, and lead recurring check-ins, based on customer tiers you’ve developed

• Own ERP adoption & expansion: Deliver and systemize trainings, optimize customer workflows (especially month-end close), and drive upsell/cross-sell opportunities

• Be the ultimate escalation point: Resolve critical issues for high-tier accounts post-go-live

• Operationalize customer support: Create and continuously improve SOPs, best practices, support documentation center, and overall support processes, while handling support for your owned accounts

• Drive cross-team: Work closely with Product and Engineering to relay bugs, prioritize feature requests, and influence product roadmap

• Become a product expert: Develop deep expertise in using DualEntry and translate real accounting requirements into system configurations

What sets you up for success

• Hardcore work ethic and high agency

• 8+ years of experience in ERP, accounting audit, accounting or finance solutions. Strong preference for candidates with experience in an in-house or public accounting role

• ERP Implementation, finance professional services or project management experience

• Experience using or implementing ERPs (e.g., NetSuite, Intacct)

• Proven ability to translate accounting requirements into system configurations and automated workflows

• Strong technical aptitude (incl. SQL) and ability to quickly learn new software platforms

• Expert Microsoft Excel/Google Sheets skills

• Bonus: Professional services / consulting/ account management experience

Why you’ll thrive here

• Significant equity ownership in one of the top AI companies in the world

• You’re joining early and will grow with DualEntry

• Your feedback shapes the product directly

• High-speed culture

• High-trust environment with high expectations

• Ambitious mission - ERP is one of the largest B2B software markets in the world ($220bn per year), this is a once in a lifetime opportunity to build the next generation ERP in an industry that has not seen new entrants in 30+ years

Compensation & Benefits

• Equity: $45,000 - $70,000

• Base Salary: $140,000 - $210,000

• 15 PTO days + 12 public holidays

• Full medical, dental & vision insurance

• Commuter benefits

• 401k benefits

• On-site team culture - high collaboration, no bureaucracy

We hire the best, expect the best, and give you the masterclass of your career - an archaic and huge industry like ERP only goes through a seismic shift like this once in a lifetime. It’s hard, it’s intense, and it’s the most rewarding work you’ll do this decade.

If you’re hungry, driven, and ready to build something massive, climb aboard!