Customer Support Specialist (Remote)

FP Markets Group of Companies is a well-established multi-regulated broker, founded in Australia, offering traders access to CFD trading on Forex, Indices, Commodities, Stocks and Cryptocurrencies. We are growing and looking to recruit a Full-time Customer Support Specialist (Remote) in APAC region.

Responsibilities:

• Provide answers to customers by identifying problems and assisting with incoming queries by telephone, email and live chat

• Educating clients on how to use the Company’s website and trading platforms

• Communicating with clients regarding the company’s products and services via telephone, email and live chat

• Assisting other departments
  

Candidate Profile:

• Excellent written and spoken English

• Strong communication skills across live chat, email and phone

• Customer oriented mindset with good problem solving ability

• Prior experience in customer support, and particularly in forex, CFDs or the wider financial services industry, will be considered an advantage

• Willingness to learn and adapt in a fast-paced environment

• Ability to work rotation shifts Monday - Friday 6:00 AM – 3:00 PM and 7:00 AM – 4:00 PM UTC+8

• Ability to work on public holidays and one Saturday & Sunday a month

Why us:

• Welcoming, young and multicultural team with approachable leadership

• Ability to contribute to dynamic business at a growth phase

• High level of autonomy, support of ideas and putting your expertise into the best practices for the company

• Continuous personal development, training budget, growth with the company and opportunity to learn from industry leaders

• Competitive remuneration, regular salary reviews and performance-based incentive schemes

• Vibrant company life: from team activities to global celebrations

• Fully remote work

Journey to FP Markets

• Initial Interview with HR (30-45 minutes)

• Interview with your future manager (45-60 minutes)