Customer Support Specialist

Wallet in Telegram is a digital asset solution natively embedded into Telegram’s interface. Backed by The Open Platform, Wallet in Telegram gained 100M+ user accounts in 2024, and aims to make its solution available to all 1BN+ of Telegram’s users. Wallet in Telegram offers a dual-wallet experience with Crypto Wallet (a multi-chain wallet for trading and sending crypto to contacts) and TON Wallet (a self-custodial wallet with access to the TON ecosystem of dApps and tokens).

Now we are seeking a Customer Support Specialist to join our team.
The ideal candidate will be responsible for assisting users, resolving inquiries efficiently, and ensuring a high level of customer satisfaction.

Responsibilities:

• Provide customer support via written communication channels.

• Analyze situations and resolve customer problems.

• Collaborate with internal project departments to resolve customer issues.

• Work with internal documentation and prepare reports.

• Participate in developing the knowledge base (instructions, regulations, rules).

Requirements:

• 1+ years of customer support experience, with a focus on written communication (chat, email).

• Desire to develop in the field of customer consulting and support.

• Fluent oral and written communication skills in English (B2 level) and Russian.

• Proficiency in Microsoft Office.

• Ability to multitask.

• Experience in the crypto sphere will be a plus.

Why it is a fantastic opportunity:

• Our business is growing at an exponential scale.

• Non-bureaucratic management that focuses on results.

• Regular performance reviews to assess your progress.

• Remote setup with access to our hubs in Dubai, Yerevan, London and Belgrade.

• Compensation for medical expenses.

• 28 calendar days of paid vacation annually.

• 14 days of paid sick leave to support your health and recovery when needed.

• Access to internal conferences, English courses and corporate events.