Customer Support Manager

We are looking for motivated and detail-oriented Support Managers to join our growing Support Team. This is an excellent opportunity for candidates who want to start a career in the tech industry. Previous customer support experience is not required — we provide full training and mentorship.

As a Support Manager, you will work closely with customers, internal teams, and AI-powered tools to help deliver a high-quality support experience while developing valuable technical and communication skills.

What We’re Looking For

• Strong written communication skills in English.

• Attention to detail and problem-solving mindset.

• Ability to learn quickly and adapt to new tools and processes.

• Customer-focused attitude and willingness to help others.

• Basic computer literacy and confidence working with online systems.

• Previous support experience is a plus but not required.

What You’ll Do

• Provide customer support through designated communication channels.

• Investigate and document bugs, escalating issues when necessary.

• Assist with billing-related inquiries, including transaction searches and payment investigations.

• Work with payment platforms such as Stripe and PayPal.

• Support chargeback investigation and dispute processes.

• Monitor and respond to customer feedback and reviews on social media platforms.

• Investigate complex customer cases and identify appropriate solutions.

• Maintain a consistent and professional Tone of Voice in all customer communications.

• Collaborate with internal teams to improve support processes.

• Contribute to the improvement and refinement of AI-powered support solutions.

⭐️ Bonus Points

• Previous experience in Customer Support, Operations, or other customer-facing roles.

• Familiarity with CRM, help desk, or ticketing systems.

• Understanding of online payments, billing processes, or payment platforms such as Stripe and PayPal.

• Experience communicating with customers via email, chat, or social media.

• Interest in technology, AI tools, and process improvement.

• Experience investigating issues and working with data to identify root causes.

• Ability to work in a fast-paced environment and manage multiple tasks simultaneously.

• Additional language skills are a plus.

Work Schedule

The position operates on a shift basis (UTC+1/UTC+2):
Evening Shift: 3:00 PM – 11:00 PM
Night Shift: 11:00 PM – 7:00 AM

Compensation & Benefits

• Night shifts are compensated at 1.5x the standard hourly rate.

• Overtime hours are compensated at 2x the standard hourly rate.

Our Benefits

• Time-off Policy - unlimited Out of office days

• Remote or Hybrid work. The choice is yours!

• Wellness and education compensations

• Psychologists compensation

• Language courses compensation

• Co-working compensation

• Health insurance

• 100% Sick Leave Compensation

• Team buildings and offsites (Spain, Italy, Poland, Portugal and others)

• Merch

• Special Occasions Presents

Take a look at our Instagram to get a feel for our team and culture 💫